Operations Services Supervisor (Teller Manager) - Bilingual (Spanish) Required

First Citizens; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading banking institution is seeking an Operations Services Supervisor in Charlotte, NC. The role involves managing branch operations, ensuring compliance, and providing excellent customer service. Candidates should possess strong management and customer service skills, with a preference for bilingual candidates. This position offers a competitive salary and benefits package in a supportive environment.

Qualifications

• 1 year of experience in financial services or branch operations management required with Bachelor's Degree.
• 5 years of experience in financial services or branch operations management required with High School Diploma or GED.
• Bilingual (Spanish) required.

Responsibilities

• Manage operational oversight for branch compliance and procedures.
• Supervise hiring and performance management of service line associates.
• Facilitate customer education on bank services and digital capabilities.

Skills

Management Skills

Customer Service

Financial Literacy

Operations Management

Bilingual (Spanish)

Education

Bachelor's Degree in related field

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures

Research and resolve transaction/cash discrepancies

Hiring, supervision, and performance management of service line associates

Processing transactions accurately and efficiently

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Bilingual (Spanish) Required

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Bilingual (Spanish) Required

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures

Research and resolve transaction/cash discrepancies

Hiring, supervision, and performance management of service line associates

Processing transactions accurately and efficiently

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs