Operations Services Supervisor (Teller Manager)

First Citizens; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking bank as an Operations Services Supervisor, where you will lead a dedicated team in delivering exceptional customer service and operational excellence. This role involves managing branch operations, ensuring compliance, and enhancing customer awareness of banking services. You'll play a vital part in driving sales opportunities and fostering a collaborative environment. If you're passionate about financial services and have a knack for leadership, this is your chance to make a significant impact in a dynamic setting. Embrace the opportunity to grow and thrive in a supportive workplace that values your contributions.

Qualifications

• Bachelor's Degree with 1 year of experience in financial services or 5 years with a diploma.
• Management or supervisory experience preferred.

Responsibilities

• Oversee branch operations, ensuring compliance with policies.
• Hire, supervise, and manage performance of service line associates.
• Facilitate customer education on bank services.

Skills

Management Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication Skills - Interpersonal

Education

Bachelor's Degree

High School Diploma or GED

Tools

Financial literacy

Knowledge of retail banking products and services

Operations Management

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Key Skills

• Management Skills: Capable of managing and developing members on a team to ensure operational soundness.
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
• Influence: Capable of building rapport with different personalities to drive positive results.
• Agility: Able to process information and move quickly through problem resolution.
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences.

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
• Research and resolve transaction/cash discrepancies.
• Hiring, supervision, and performance management of service line associates.
• Processing transactions accurately and efficiently.
• Facilitating customer awareness and education of bank services, including digital banking capabilities.
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.

Qualifications

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management.

Preferred Area of Experience: Management or supervisory experience.

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.