Operations Services Supervisor

First Citizens Bank; Florence (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to lead a single branch team, oversee teller transactions and customer service, and refer sales opportunities to bank partners.

You will ensure compliance with regulations, coach associates, and drive operational efficiency while maintaining high standards of service.

Bachelor's degree or equivalent experience preferred; strong leadership, communication, and adaptability required.

Qualifications

• Bachelor's Degree with 1 year in financial services or branch operations, or HS diploma with 5 years in related roles.
• Preferred experience in management or supervisory roles.
• Knowledge of retail banking products and services; financial literacy.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues and identify sales or referral opportunities.
• Operations and Administration - Ensure compliance with regulations, bank policies and procedures to manage risk and maintain operational efficiency.
• Team Leadership - Manage performance and coaching for a team to deliver results and develop associates.

Skills

Management skills

Customer service

Adaptability

Teamwork

Flexibility

Influence

Agility

Interpersonal communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

Are you a people person Be a First Citizens person. Join our branch team and make a difference.

Operations Services Supervisor

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A Successful Candidate Will Demonstrate

Management Skills

Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills

Demonstrates professionalism and empathy in customer interactions

Adaptability

Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork

Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility

Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence

Capable of building rapport with different personalities to drive positive results

Agility

Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal

Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
• Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.

Qualifications

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.