Operations Services Supervisor

First Citizens; Sarasota (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading bank as an Operations Services Supervisor where you will manage branch operations and lead a team of associates. This role involves enhancing customer service and financial awareness while ensuring compliance with operational policies. Ideal candidates will have a degree or extensive experience in financial services and demonstrate strong management and customer service skills.

Qualifications

• Bachelor's Degree required or 5 years experience in relevant fields.
• 1+ years of management or supervisory experience preferred.
• Strong communication skills required for client interactions.

Responsibilities

• Operational oversight for branch location ensuring compliance with policies.
• Hiring and supervising service line associates.
• Facilitating customer awareness of bank services.

Skills

Management Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication Skills - Interpersonal

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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Overview

Are you a people person? Be a First Citizens person! Join our branch team and make a difference.

Overview

Are you a people person? Be a First Citizens person! Join our branch team and make a difference.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A Successful Candidate Will Demonstrate

• Management Skills: Capable of managing and developing members on a team to ensure operational soundness
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
• Influence: Capable of building rapport with different personalities to drive positive results
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
  
  

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
  
  

Qualifications

• Required: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
• Preferred:
• 1+ years of management or supervisory experience is highly preferred
• Must be familiar with retail bank branch operations; financial literacy; knowledge of retail banking products and services
• Must be able to communicate professionally, both written and verbal. This position will communicate with clients in-person, by phone, and by e-mail.
• Working knowledge of Microsoft Office Suite
  

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking and Financial Services

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