OPERATIONS SERVICE SUPERVISOR (DELIVERY DRIVERS) - MIAMI

CITY Furniture, Inc; Miami Gardens (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Paid Vacation & Sick Time

Employee Assistance Program (EAP)

Employee Purchase Discount

Job summary

CITY Furniture, Inc. is looking for an Operations Service Supervisor to manage the deluxing process, coach a team, and ensure adherence to standard work in the Miami distribution environment.

The role emphasizes coaching, meeting KPIs, and driving improvements across daily operations while coordinating with Service Managers and stakeholders on a 5-day schedule with travel as needed.

Qualifications

• Bachelor's degree in business management or related field preferred.
• 1–2 years of warehouse experience.
• 5-day work week (Tue–Sat) with flexibility.
• 20% travel for audits with delivery trucks.
• Physical requirements: lifting up to 75 lbs; bending; prolonged standing.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Valid Florida driver's license.

Responsibilities

• Owns problem solving activities to identify root causes and set countermeasures to improve productivity and KPIs.
• Motivates and coaches associates; provides feedback; develops skills and morale.
• Engages service technicians; collaborates with internal/external departments and management.
• Meets with associates and leaders to discuss deviations from standard work and actions to achieve daily goals; reviews KPIs.

Skills

Problem solving

Coaching

Communication

Decision making

Team leadership

Education

Bachelor's Degree in business management or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

OPERATIONS SERVICE SUPERVISOR (DELIVERY DRIVERS) - MIAMI

Job Category: Distribution Ctr/Warehouse

Requisition Number: OPERA004093

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What This Role Is…

As a Service Supervisor, the primary function of this position is to manage our deluxing process, team performance, and adherence to standardized work. This position will also provide one-on-one coaching, training, conduct performance reviews, and manage a team on a daily basis. The Service Supervisor will lead effective meetings, analyze all opportunities and recommend ways to improve efficiency, customer satisfaction, and reduce costs. Your contributions will ensure the success of the Operations Department at CITY Furniture.

Reports To: Service Manager

Location: Miami, FL

Department/Sub-Department: Operations Service Department/Group 2

What You’ll Do…

As a Service Supervisor, your primary responsibility will be to:

• Owns problem solving activities in order to identify root causes of the problem to set the right countermeasures in order to enhance productivity. Provides continuous improvement in all processes and eliminates waste. Requires critical thinking and has discretion to make changes as needed to achieve targeted goals and improve KPIs.
• Motivates and coaches associates by providing regular feedback to develop skills, improve weaknesses, and enhance strengths. Builds rapport with associates and empowers them to take on more responsibility in order to increase productivity and morale.
• Positively engages and encourages the Service Technicians in order to expand their knowledge and improves their performance. Collaborates and communicates professionally with internal/external departments, customers, and management.
• Prepares and meets with associates and team leaders to discuss any deviations from standard work. Meets with management to discuss planned actions to achieve goals for the day, brings up problems, and discuss countermeasures. Reviews KPIs and provides suggestions to better the process.
  

What We’re Looking For…

• Competencies and Job Specific Skills
• Services & Develops Others
• Speaking effectively/Listening attentively
• Decision Making/Judgment
• Identifying and solving problems

What’s Required…

• CAP no higher than a 1st Corrective (internal associates)
• Education & Work Experience:
  • Bachelors Degree, degree in business management or related field preferred
  • One to Two years of warehouse experience
• 5-day work week (Tuesday - Saturday with flexibility to accommodate business needs, i.e. covering afternoon shift, holidays, etc.)
• 20% of Travel (Following delivery trucks for audits)
• Physical Requirements:
  • Lifting up to 75lbs, bending, prolonged standing and walking
• Basic knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
• Certifications / Licenses
  • Reliable transportation with Valid Florida drivers’ license

What Benefits You’ll Receive…

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Employee Resource Groups (ERGs)
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.