Operations/Service Manager II

Burlington Stores; Austin, Northern (TX, KY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Austin, TX is seeking an Operations Service Manager to lead store operations and develop a high-performing team of Cashiers and Customer Service Supervisors. You will model our Core Values, drive business results, and partner with District and Regional leadership to optimize service and efficiency.

You’ll guide staffing, training, and succession planning, oversee receiving and inventory accuracy, and ensure compliance with company policies while delivering exceptional

Qualifications

• 3+ years of Retail Management or Store Operations in a large retail environment.
• Experience coaching and developing a team of associates and supervisors.
• Ability to manage multiple tasks in a fast-paced store setting.
• Experience with scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance, asset protection, and proper record keeping.
• Provide guidance to Supervisors to maintain smooth customer flow at registers.
• Oversee the receiving and inventory processes, including transfers, debits, damages, and chargebacks.
• Act as Manager on Duty (MOD) to model leadership and drive store results.
• Support Store Manager with staffing, interviewing, training, and succession planning.

Skills

Leadership

Team management

Operations management

Customer service

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.

• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.

• Manage the overall execution of operations and receiving SOPS.

• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.

• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.

• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

• Assist in the management of other store operations areas as needed.

• Communicate effectively with the District and Regional Management teams.

You'll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.

• Ability to lift and move boxes weighing up to 40 lbs.

• Experience utilizing scheduling and reporting computer software.

• Travel may be required from time to time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Min-Mid

$22.10 - $29.45

Posting Number

R104524

Location

Texas-Austin

Address

5431 N. Interstate 35

Zip Code

78723

Pay Rate

Hourly

Career Site Category

Store Management

Position Category

Store Management

Job Type

Full-Time

Remote Type

In Office/On-site

Evergreen

No