Operations/Service Manager

Burlington Coat Factory of TX, Inc.; Town of Texas (WI); On-site; USD 3,354,000 - 4,470,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Paid time off and holidays

Employee discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to guide store operations and serve as a role model for associates. You will lead the Customer Service and Cashier teams, oversee receiving processes, protect assets, and drive sales while upholding company standards.

You will coach and develop a team, partner with district and regional leadership, and help plan staffing, training, and succession. This is a fast-paced environment valuing efficiency and customer service.

Qualifications

• 3+ years of Retail Management or Store Operations experience in off-price, big box, or multi-unit retail.
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to lift and move up to 40 lbs.
• Experience using scheduling and reporting software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations execution and receiving SOPs.
• Run the receiving process (transfers, debits, damages, chargebacks) with the Receiving Supervisor.
• Act as Manager on Duty, modeling leadership and driving store results.
• Support staffing, sourcing, interviewing, training and succession planning.
• Communicate with District and Regional Management teams.

Skills

Retail Management

Team Leadership

Operations Execution

Customer Service Excellence

Staff Development

Tools

Scheduling Software

Reporting Software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Requirements

• You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

• Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• You will enjoy a competitive wage, flexible hours, and an associate discount.

Compensation Range: $24.35 - $32.45

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.