Operations/Service Manager

Burlington Coat Factory Whse. Corp.; Town of Brookfield (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

Paid time off and paid holidays

401(k) plan

Job summary

Burlington Stores, Inc. in Brookfield, WI seeks an Operations Service Manager to lead Customer Service and Cashier teams, ensuring policy compliance and top-tier service. You will manage receiving, inventory, and daily store operations while coaching staff for continuous improvement.

The role requires 3+ years in retail management, flexible scheduling, and strong leadership. You’ll mentor teams, partner with managers, and help execute company standards in a fast-paced environment.

Qualifications

• 3+ years of retail management or store operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs; travel may be required.
• Experience using scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and efficient checkout.
• Oversee the receiving process and inventory accuracy, including transfers, debits, damages and chargebacks.
• Act as Manager on Duty (MOD) and drive store results and leadership.
• Support the Store Manager with staffing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management.

Skills

Retail management

Store operations

Leadership

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

Requirements

You’ll come with 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization. Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time.

Benefits

• Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
• Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• You will enjoy a competitive wage, flexible hours, and an associate discount.

Equal Opportunity Employer

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range

• Compensation Range: $21.05 - $28.05

Company Culture

• We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
• Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.
• Burlington has been delivering value to our customers, associates and our communities for over half a century. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.