Operations/Service Manager III

Burlington Coat Factory Whse. Corp.; Gaithersburg (MD); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Associate discount

Medical, dental, and vision coverage

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Gaithersburg, MD to lead store operations, coach a team of Cashiers and Supervisors, and drive customer service excellence.

The role requires strong leadership, process discipline, and the ability to manage multiple tasks in a high-energy environment. You will partner with Receiving and Store Management to ensure inventory accuracy, staffing, and efficient store operations, while modeling Burlington’s values and delivering

Qualifications

• 3+ years of Retail Management or Store Operations experience is required.
• Experience leading Customer Service & Cashier teams preferred.
• Ability to work flexible schedule including mornings, nights, weekends and holidays.

Responsibilities

• Lead Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet customer service expectations and smooth register flow.
• Oversee receiving operations and inventory accuracy with Receiving Supervisor coordination.
• Act as Manager on Duty (MOD) and support Store Manager in staffing, training, and operations.

Skills

Leadership

Operations management

Customer service

Flexibility

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

Qualifications

You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time.

Benefits

Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Company Culture

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Equal Opportunity

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Salary

Compensation Range: $24.20 - $34.10

History

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.