Operations Service Manager

Burlington Stores, Inc.; Port Saint Lucie (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Port Saint Lucie. The ideal candidate will excel in a fast-paced retail environment, leading teams to ensure outstanding customer service, developing staff, and managing store operations while adhering to company values and performance standards.

Benefits

Competitive wages

Flexible hours

Associate discounts

Medical, dental, vision insurance

Paid time off

401(k) plan

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Ability to work flexible hours including weekends and holidays.
• Comfortable using scheduling and reporting software.

Responsibilities

• Manage Customer Service and Cashier teams ensuring compliance with policies.
• Guide Customer Service Supervisors to meet customer service expectations.
• Oversee execution of operations and receiving SOPs.

Skills

Leadership

Multitasking

Organization

Customer Service

Team Development

Job description

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LOCATION 10648 SW Village Parkway Port St Lucie FL US 34987

Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be a leader in the store team, participating in managing overall operations. You will serve as a role model, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train, and develop a team of Cashiers and Customer Service Supervisors while overseeing business operations to ensure excellent customer service and professionalism.

Responsibilities:

• Manage the Customer Service and Cashier teams, ensuring compliance with policies, safekeeping of funds, asset protection, sales, and record keeping.
• Guide Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow.
• Oversee the execution of operations and receiving SOPs, including continuous flow processes.
• Monitor receiving processes, transfers, debits, damages, and charge-backs; partner with the Receiving Supervisor to maintain inventory accuracy.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience in a medium to large-sized retail organization and be able to work flexible hours, including early mornings, nights, weekends, holidays, and travel. Must be able to lift and move boxes up to 40 lbs. and be comfortable using scheduling and reporting software.

If you...

• Want to work at a fast-growing company with opportunities for internal promotion
• Are committed to delivering great merchandise values and excellent service
• Take pride in driving positive results and fostering respect
• Value diversity and inclusion
• Want to participate in initiatives that positively impact the community

Join our team! Enjoy competitive wages, flexible hours, and associate discounts. Our benefits include medical, dental, vision, life and disability insurance, paid time off, holidays, sick leave, and a 401(k) plan. We provide training and development to help our associates grow with us.

Our store teams work hard and have fun! Burlington associates make a difference in customers’ lives and their communities. Burlington Stores, Inc. is an equal opportunity employer committed to diversity.

Posting Number: 2025-231001

Location: US-FL-Port St Lucie

Address: 10648 SW Village Parkway, 34987

Workplace Type: On-Site

Position Type: Regular Full-Time

Category: Store Management

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Other

Industries: Retail

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