Operations Service Manager

Burlington Coat Factory Whse. Corp.; North Bergen (NJ); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Competitive wage

Medical coverage

Dental and vision coverage incl. life/

Disability insurance

Paid time off

8 paid holidays

401(k) plan

Training and development opportunities

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams and oversee store operations, ensuring efficiency and excellent service.

You will model company values, build strong teams, and drive results while coaching staff across multiple departments. Responsibilities include managing daily operations, overseeing receiving and inventory processes, acting as MOD, and collaborating with district and regional leadership.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large multi-unit retail organization.
• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safeguarding company funds and property.
• Manage overall execution of operations and receiving SOPs.
• Lead the receiving process including transfers, debits, damages, and chargebacks; partner with Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD); set leadership example for customers and staff, drive store results.
• Support Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Leadership

Team building

Customer service

Communication

Multitasking

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

• Competitive wage, flexible hours, and an associate discount.
• Medical coverage, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• Training and development opportunities so associates can grow with us.

Equal Opportunity

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation

Compensation Range: $31.75 - $42.35

Visit BurlingtonStores.Jobs for a full listing of our available jobs.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.