Operations/Service Manager

Burlington Coat Factory of TX, Inc.; Mission Viejo (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) plan and retirement benefits

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead the Customer Service and Cashier teams and oversee store operations, ensuring policy compliance and professional handling of funds and inventory.

You will coach and develop a team of supervisors and associates, partner with District and Regional teams, and drive excellent customer service in a fast-paced, high-energy environment.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a retail organization.
• Flexible schedule including early mornings, nights, weekends and holidays.
• Capacity to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to policies and safeguard of company funds.
• Provide guidance to Customer Service Supervisors to meet service expectations and smooth register flow.
• Manage the overall execution of operations and receiving SOPs.
• Lead the receiving process including transfers, debits, damages, and chargebacks; ensure inventory accuracy.
• Act as Manager on Duty (MOD) and model leadership for customers and staff.
• Support Store Manager in staffing, sourcing, interviewing, training, and succession planning.

Skills

Retail management

Scheduling software

Reporting software

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Requirements

• You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

• medical, dental and vision coverage including life and disability insurance
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $23.20 - $30.95

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.