Operations/Service Manager

Burlington Stores; Bellingham (WA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Stores in Washington state seeks an Operations Service Manager to lead the Customer Service and Cashier teams, ensuring policy adherence and exceptional customer care. You will oversee receiving, inventory accuracy, and SOP execution while partnering with the Receiving Supervisor to keep processes smooth and accurate.

You’ll act as Manager on Duty, inspire teamwork, and support staffing, training, and succession planning.

Qualifications

• 3+ years of Retail Management or Store Operations in a large format retail environment.
• Experience leading Customer Service and Cashier teams with strong coaching skills.
• Ability to manage receiving, inventory, and SOP execution with attention to detail.

Responsibilities

• Lead the Customer Service and Cashier teams to ensure policy compliance and excellent service.
• Oversee the receiving process, inventory accuracy, and returns including chargebacks.
• Act as MOD, modeling leadership and driving store results and accountability.
• Support staffing, training, and succession planning while partnering with leadership.

Skills

Retail management

Store operations

Scheduling software

Reporting software

Asset protection

Job description

Position OverviewAre you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?Are you an expert multitasker who would thrive in a high-energy environment?If so, then this might be the right opportunity for you!As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the LifeLead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.Manage the overall execution of operations and receiving SOPS.Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.Assist in the management of other store operations areas as needed.Communicate effectively with the District and Regional Management teams.You'll Come With3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organizationMust be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.Ability to lift and move boxes weighing up to 40 lbs.Experience utilizing scheduling and reporting computer software.Travel may be required from time to time.Come join our team. You’re going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $22.15 - $29.50