Operations Senior Supervisor, Fulfillment - Express Scripts

Cigna Healthcare; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage day 1

Holiday pay and PTO

401K with company match

Tuition reimbursement

Growth opportunities

Culture

Job summary

The Cigna Group, specifically Evernorth Health Services, is seeking an Operations Senior Supervisor to lead a team of technicians in St. Louis. You will drive safety, quality and production standards, oversee workflow, and help meet production goals.

The role requires hands-on leadership, process improvement, and collaboration with senior pharmacy leadership. Qualified candidates have relevant operations experience, a Missouri Pharmacy technician license, and strong communication skills.

Qualifications

• High school diploma or GED.
• BA/BS degree preferred.
• Relevantoperations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering).
• Must be eligible to maintain a Missouri Pharmacy technician license.
• Demonstrated leadership and supervisory experience preferred.
• Knowledge of lean or process improvement methodologies.
• Excellent oral and written communication skills.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Advanced problem-solving and cross-department collaboration.
• Willingness to work a flexible schedule for peak times.
• Monitors daily operations and provides direction as required.
• Ongoing operational tasks up to 40% of time.
• Ensures projects are completed on schedule.

Responsibilities

• Develop, track and monitor safety, quality and production standards.
• Monitor prescription turnaround time to meet internal standards and client guarantees.
• Assist leadership in monitoring costs to ensure cost-to-fill goals.
• Address staff concerns and day-to-day operational, system, customer service, quality issues.
• Work in production as needed.
• Implement programs and process improvements to enhance service.
• Collaborate with leadership to analyze operations and efficiency.
• Escalate issues requiring higher degree of expertise.
• Represent pharmacy operations in cross-functional meetings and projects.
• Handle other special projects and tasks as assigned.

Skills

High school diploma or GED

BA/BS degree preferred

Relevant operations experience

Pharmacy technician license (Missouri)

Leadership and supervisory experience

Lean/process improvement knowledge

Excellent communication skills

Adaptability in dynamic environments

Problem-solving and cross-departmental

Flexible schedule availability

Operational monitoring and direction

Ability to perform operational tasks ~

Education

BA/BS degree preferred

Tools

Microsoft Office

Job description

The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team.Recognizes and recommends operational improvements.

Location: 4600 North Hanley Road; St. Louis, MO 63134

The work schedule will require working mid shift.

What you will do:

• Develop, track and monitor employee’s safety, compliance to quality, service and production standards.
• Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
• Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects.
• Other special projects and tasks as assigned.

What you will need:

• High school diploma or GED
• BA/BS degree preferred.
• Relevantoperations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
• Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
• Knowledge of lean or process improvement methodologies
• Excellent oral and written communication skills
• Ability to adapt in a dynamic work environment, make independent decisions.
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Willingness to work a flexible schedule for peak times.
• Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
• May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
• Ensures that projects are completed on schedule following established procedures and schedules.
• General PC knowledge including Microsoft Office, Internet, and email.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday Pay and Paid Time Off (PTO)
• 401K with company match
• Tuition reimbursement
• GrowthOpportunities
• Fun, friendly and unique culture– bring your whole self to work every day!

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email _ [e-mail] _ for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.