Operations Representative

LineLeap; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A nightlife technology company is seeking an Operations Representative to support venue partners through effective communication and problem-solving. This remote-first role involves working weekends and requires up to 75% travel. The ideal candidate will be resourceful, adaptable, and have a passion for enhancing customer experiences. Competitive salary and benefits provided, including stock options and unlimited PTO.

Benefits

Base salary of $50,000 - $60,000 per year

Competitive stock option package

401(k) plan

Medical, dental, vision benefits

Unlimited PTO

Qualifications

• Self-motivated and resourceful team player.
• Ability to resolve issues quickly and professionally.
• Reliable, flexible, and adaptable to changing priorities.

Responsibilities

• Support the Venue Success team and partner venues.
• Educate bars on best practices for LineLeap platforms.
• Engage with venues and customers at launches and events.
• Observe and report any issues to the LineLeap team.

Skills

Resourcefulness

Empathy

Problem Solving

Adaptability

Outgoing

Job description

Join to apply for the Operations Representative role at LineLeap

About LineLeap

LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.

The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.

The LineLeap venue platform empowers venue owners & managers to provide a better customer experience and improve marketing efforts, all while creating new revenue streams.

Job Description

Who You Are

You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift.

What The Role Is

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues.

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will involve evening hours
• Travel will be required up to 75% of the time

Compensation & Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience and location
• Competitive stock option package, depending on experience
• 401(k) plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment
• Role is remote, but must be located in or near a major city including: Pittsburgh, Washington, D.C., Detroit, Denver, Phoenix, Reno, Seattle.

You Do You

• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.