Operations Quality Senior Systems Engineer

Allergan; Chicago, Northern (IL, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

AbbVie is seeking an Operations Quality Senior Systems Engineer to lead design and deployment of cloud-based platforms for Quality and Operations, including QMS, LMS, DMS, and artwork management. You will drive data analytics initiatives and leverage AI to automate processes in a regulated environment.

The role requires hands-on experience with AWS/Azure, strong SDLC knowledge, and expertise in modern programming languages.

Qualifications

• Bachelor’s degree with 6 years’ relevant experience; Master’s with 5 years’ experience; PhD with 0 years’ experience.
• Extensive hands-on experience developing and deploying applications in AWS or Azure cloud.
• Demonstrated track record of creative technology implementations that have advanced quality or operations outcomes.
• Strong working knowledge of the SDLC (waterfall and agile).
• Experience with Java or other modern programming languages (Python, Node.js, etc.).
• Demonstrated understanding and delivery of AI and analytics.
• Excellent written and oral English communication skills for technical audiences.
• Experience in running technology evaluations in regulated environments.

Responsibilities

• Lead design, operation, and optimization of large-scale cloud services (AWS) supporting QMS, LMS, DMS, artwork, and data analytics platforms.
• Troubleshoot complex system issues and tune performance for enterprise-scale applications.
• Architect and develop robust, scalable, fault-tolerant cloud-native solutions using REST APIs, microservices, and containers.
• Create Agile, test-driven development workflows for regulated systems with GxP and compliance requirements.
• Manage full SDLC, including version control (Git), CI/CD pipelines, testing, and regional cloud deployments.
• Ensure adherence to corporate policies regarding code of conduct, safety, GxP, data security, and SDLC.
• Conduct technology assessments and evaluate emerging solutions, including AI/ML for quality operations.
• Implement security best practices and collaborate with QA, IT, Regulatory, and business stakeholders.
• Engineer platform-as-a-product solutions offering self-service capabilities across quality, operations, and compliance.
• Integrate generative AI and analytics to enable intelligent automation and predictive quality monitoring.
• Leverage AWS expertise to architect high-performance, cost-optimized cloud solutions for global operations.

Skills

Cloud architecture

SDLC knowledge

English communication

AI & analytics

Modern programming

Education

Bachelor's degree with 6+ years

Master’s degree with 5 years

PhD with 0 years

Tools

AWS

Azure

REST APIs

Microservices

CI/CD pipelines

Git

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Operations Quality Senior Systems Engineer will investigate,identify, and implementstate-of-the-arttechnology platforms, focusing on Quality Management Systems (QMS), Learning Management Systems (LMS), Document Management Systems (DMS), Artwork Management Systems, and advanced Data & Analytics solutionsleveragingAI. This role acts as a senior technical leader to integrate technical advances into business solutions that drive productivity, compliance, and operational excellence across Quality and Operations.

Responsibilities:

• Lead the design, operation, and optimization of large-scale cloud services (AWS) supporting QMS, LMS, DMS, artwork, and data analytics platforms.
• Troubleshoot complex system issues and tune performance for enterprise-scale applications.
• Architect and develop robust, scalable, and fault-tolerant cloud-native solutions using REST APIs, microservices, and containerized technologies.
• Create andmaintainAgile, test-driven development workflows for regulated systems, ensuringGxPand compliance requirements.
• Manage the full software development lifecycle, including version control (git), CICD pipelines, testing, and regional cloud deployments for quality and operational platforms.
• Ensure adherence to AbbVie’s Corporate and Divisional Policiesregardingcode of conduct, safety,GxPcompliance, data security, and the SDLC.
• Conduct technology assessments, proofs-of-concept, and evaluations of emerging solutions—especially AI/ML to enhance quality operations and automate business processes.
• Implement security best practices and collaborate with cross-functional teams, including QA, IT, Regulatory, and Business stakeholders.
• Engineer platform-as-a-product solutions offering self-service capabilities for business users across quality, operations, and compliance.
• Integrate generative AI and analytics into enterprise applications to enable intelligent automation, predictive quality monitoring, and enhanced user experiences.
• Leverage AWSexpertisetoarchitect solutions that are high-performance, cost-optimized, and reliable for global operations.

Qualifications

Required:

• Bachelor's Degree with 6 years’ relevant experience;Master’s Degree with 5 years’ experience; PhD with 0 years’ experience.
• Extensive hands-on experience developing and deploying applications in AWS or Azure cloud
• Demonstratedtrack recordof creative technology implementations that have advanced quality oroperationsbusiness outcomes.
• Strong working knowledge of the SDLC (waterfall and agile).
• Experience with Java or other modern programming languages (Python, Node.js, etc.).
• Demonstrated understanding and delivery of AI and analytics.
• Excellent written and oral English communication skills for technical and non-technical audiences.
• Experience in running technology evaluations and assessments for regulated environments.

Preferred:

• PhD with industry experience preferred, ideally within pharmaceutical, medical devices, or life sciences.
• Knowledge and understanding of quality system requirements (GxP, FDA, ISO 9001), and regulatory technology practices.
• Hands-on experience developing and deploying applications in QMS, LMS, DMS, and related systems.
• Technology certifications highlypreferred;AWS certificationsa plus

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this roleat thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on manyfactors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount isearned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat areallocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’ssole and absolutediscretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html