Operations Quality Manager

Radiall; Wallingford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Radiall in Wallingford, CT seeks an Operational Quality Manager to drive quality, process consistency, and continuous improvement across manufacturing operations. You will lead quality systems, CAPA, and audits while collaborating with Production, Engineering, Maintenance, Supply Chain, and Quality teams.

You will mentor quality engineers and technicians, develop inspection plans, and ensure compliance with ISO 9001, ERP/MRP, SPC, and MSA. Travel 5–10% to support audits and improvements.

Qualifications

• Experience implementing root-cause analysis, CAPA and FMEA.
• Ability to develop control plans and SPC programs for manufacturing.
• Strong leadership to mentor quality engineers and shop-floor staff.
• Familiarity with ISO 9001 and quality-system audits.

Responsibilities

• Establish and maintain quality standards, inspection requirements, and SOPs.
• Lead quality performance across manufacturing operations and finished goods.
• Monitor quality metrics: scrap, rework, defects, first-pass yield, audits.
• Ensure processes meet specifications and regulatory requirements.
• Utilize 5 Whys, Ishikawa, Pareto, and FMEA for root-cause analysis.
• Lead CAPA investigations and verify corrective actions.
• Improve process capability, throughput, yield, and OEE.
• Prepare for customer, internal, and third-party audits and close findings.
• Provide training on quality procedures and problem solving.

Skills

Root-cause analysis

CAPA

FMEA

Control plans

SPC

MSA

Leadership

ISO 9001

Education

Tools

ERP/MRP systems

Job description

DISCOVER RADIALL

Since 1952, we have been designing and manufacturing cutting‑edge technologies for some of the world's most demanding applications.

About Us

Since 1952, we have been designing and manufacturing cutting‑edge technologies for some of the world's most demanding applications.

From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including France, Italy, United-States, China, Mexico and India. At the heart of our factories, we grow industrial know‑how including molding, plating and component assembly.

We are a community of more than 3,000 employees, rich in diversity, with a strong team spirit and open to all of those around us. Dare to be audacious, Make it Simple, Be genuine and Grow together are the 4 values guiding our actions every day.

At Radiall, we have made a choice: "Creating connections that matter". This is how we expressed our purpose, which invites us to work for a better world, through topics that we have identified and on which we can act.

Position Summary

The Operational Quality Manager is responsible for driving quality, process consistency, and continuous improvement across manufacturing operations. This position provides hands‑on leadership for quality systems and operational performance, ensuring products are manufactured consistently to customer specifications, internal standards, and applicable regulatory requirements.

The Operational Quality Manager works closely with Production, Engineering, Maintenance, Supply Chain, and Quality teams to identify process risks, eliminate recurring defects, improve manufacturing performance, and establish a culture of quality and accountability throughout the plant.

Essential Duties And Responsibilities

• Establish and maintain quality standards, inspection requirements, work instructions, and standard operating procedures
• Lead quality performance across manufacturing operations, including incoming materials, in‑process production, and finished goods
• Monitor production quality metrics, including scrap, rework, defects, first‑pass yield, customer complaints, and process capability
• Ensure manufacturing processes consistently meet customer specifications, engineering requirements, and established quality standards establishing appropriate inspection and sampling plans based on product and process risk
• Use root‑cause analysis tools such as 5 Whys, Fishbone/Ishikawa analysis, Pareto analysis, and Failure Mode and Effects Analysis (FMEA)
• Lead corrective and preventive action (CAPA) investigations and verify the effectiveness of implemented solutions
• Identify opportunities to improve process capability, throughput, yield, and overall equipment effectiveness (OEE)
• Prepare for and support customer, internal, and third‑party quality audits ensuring timely resolutions, closure of audit findings implementation of corrective actions
• Provide training on quality procedures, inspection methods, problem‑solving techniques, and process requirements

Supervisory Responsibilities

• Lead, coach, and develop quality engineers, technicians, inspectors, and other quality personnel as applicable
• Promote a quality‑at‑the‑source culture in which employees are empowered to identify and address quality issues

Specific Job Skills, Specialized Knowledge Or Certifications

• Experience with root‑cause analysis, CAPA, FMEA, control plans, SPC, and process improvement
• Strong communication and leadership skills with the ability to work effectively on the shop floor and with senior leadership
• Experience with ISO 9001 or other relevant manufacturing quality standards.
• Experience with ERP/MRP and manufacturing quality systems.
• Experience with Statistical Process Control (SPC) and measurement systems analysis (MSA)

Travel

• 5-10 %

Référence de l'offre : 5i5qtlizum