Operations Quality Manager
Saint-Gobain Performance Polymer Solutions
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Benefits offered by this job
Job summary
Saint-Gobain Critical Process Solutions is seeking an Operations Quality Manager for the Portage, WI site. This role leads quality and operational excellence across manufacturing, focusing on core outcomes like CAPA, deviations, and complaint resolution to improve product reliability and customer satisfaction.
The position emphasizes right‑first‑time performance, disciplined root-cause analysis, and cross-functional teamwork with Operations, Engineering and Supply Chain to deliver sustainable
Qualifications
- Bachelor's degree in Engineering or Science/Technical related field or equivalent.
- 7+ years in Quality Operations leadership with day-to-day quality responsibility.
- 7+ years in Quality, Manufacturing, or Operational Excellence in regulated manufacturing.
- 5+ years of direct people leadership and coaching for hourly and exempt staff.
- 5+ years experience managing multiple sites or shared-site quality oversight.
- 2+ years experience supporting multi-site quality oversight.
Responsibilities
- Lead quality and operational excellence across the Portage Wisconsin site and support medical tubing operations.
- Own execution of core quality outcomes including CAPA effectiveness, deviations, nonconformance, and complaint resolution.
- Drive right-first-time performance through root-cause analysis and data-driven problem solving.
- Strengthen cross-functional execution between Operations, Engineering, and Supply Chain.
- Develop quality talent and embed a culture where quality is daily decision-making.
Skills
Education
Tools
Job description
Saint-Gobain Critical Process Solutions has an excellent career opportunity for an Operations Quality Manager. This role leads quality and operational excellence across the Portage Wisconsin site and supports medical tubing operations, driving manufacturing performance, customer satisfaction, and a culture of continuous improvement through disciplined problem-solving, cross-functional leadership, and sustainable process improvements.
This role is the Portage site’s primary leader for operations quality and continuous improvement, responsible for ensuring day-to-day manufacturing quality performance, resolving customer and production quality issues, and driving sustained improvements in product and process reliability.
The role owns execution of core quality outcomes at the site, including CAPA effectiveness, deviation and nonconformance management, complaint resolution, and investigation rigor. A central focus is strengthening right-first-time performance through disciplined root cause analysis and data-driven problem solving, while improving cross-functional execution between Operations, Engineering, and Supply Chain.
The role also serves as the key quality interface for customers and escalations in Portage and the shared sites supporting Medical tubing, ensuring clear communication and timely resolution of issues that impact product quality or customer experience. In parallel, it leads and embeds continuous improvement efforts across Portage and our medical tubing sites to reduce variability, improve KPIs, and build more robust and scalable operating processes. Beyond operational execution, the role develops quality talent, strengthens quality ownership across the Medical Business, and builds a culture where quality is integrated into daily decision-making rather than treated as a standalone function.
- Bachelor Degree in Engineering or Science/Technical related field or other BA/BS program may be considered if the applicant has successfully completed fundamental math and science coursework.
- 7 + years experience with Quality Operations leadership role with direct accountability for day-to-day quality performance.
- 7 + years progressive experience with in Quality, Manufacturing, or Operational Excellence within a regulated manufacturing environment.
- 5 + years direct experience with direct people leadership, including coaching, performance management, and talent development for hourly and exempt employee levels.
- 5 + years experience managing people and other leaders.
- 2 + years experience supporting or leading multi site or shared site quality oversight.
Saint-Gobain’s innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world’s leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life’s critical moments.
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
Join Us at Saint-Gobain Life Sciences. Together, we’ll create a better life.
Learn more about our Portage WI site at: https://www.medical.saint-gobain.com/about-us/global-manufacturing-locations-map/portage
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Savings Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child & Elder Care
- PerkSpot Employee Discount Program
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