Operations Quality Manager

OnTrac; Commerce (CA); Hybrid; USD 105,000 - 131,000; Full time

Job summary

OnTrac is seeking an Operations Quality Manager to strengthen the quality management framework across the organization. You will lead audits, CAPAs, and continuous improvement initiatives to ensure compliance, efficiency, and customer satisfaction.

In this hybrid role, you will collaborate with operations, engineering, and compliance teams. The position requires at least 8 years of related experience and a Bachelor's degree or equivalent.

Qualifications

• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills with an ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy.

Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross-functional teams to identify opportunities for process improvement, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies while supporting internal and external audits.

Skills

Quality assurance

Auditing practices

Root cause analysis

Continuous improvement

Communication

Education

Bachelor’s degree or equivalent

Tools

QA technologies

Office software

Job description

OnTrac is hiring a Operations Quality Manager!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location:

Hybrid - 3 days onsite / 2 days remote. This position may be based in Commerce, CA; Ontario, CA; Chicago, IL; or Dallas, TX. Candidates must be within reasonable communing distance of one of these locations.

Shift(s):

Monday - Friday 8:00 a.m. - 5:00 p.m. (Schedule subject to change based on the needs of the business)

Compensation:

The expected starting base pay range for this position is $104,800 - $131,000, with full potential base salary range over a successful candidate’s tenure in the position of $104,800 - $157,200. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

Job Function:

Supports the operational and administrative backbone of the organization by delivering essential shared services that enable efficiency, compliance, and strategic execution. Business Services ensures smooth day-to-day operations, strengthens internal and external partnerships, and drives continuous improvement to support organizational effectiveness and long-term success

Job Family:

Ensures products, services, and processes meet quality standards and regulatory requirements through audits, inspections, testing, and performance monitoring. Identifies root causes of issues, drives corrective and preventive actions, and maintains controls that reduce risk and improve consistency. Works closely with operations, engineering, compliance, and other partners to resolve quality concerns quickly and accurately. May conduct site assessments, lead investigations, and manage documentation and reporting of quality metrics to support continuous improvement and organizational excellence.

Job Summary:

This position is responsible for ensuring products, services, and processes meet established quality standards and customer expectations. This role supports quality management initiatives through audits, inspections, data analysis, corrective action management, and continuous improvement efforts to enhance operational performance, compliance, and customer satisfaction.

Primary Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross-functional teams to identify opportunities for process improvement, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies while supporting internal and external audits.

Knowledge, Skills, And Abilities (KSAs)

• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills with an ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy.

Typical Degree & Years Of Experience

Typically requires at least 8 years of relevant experience with a Bachelor’s degree or equivalent.

Physical Requirements

Corporate jobs: The working environment for this position will be in a home office or onsite office environment that requires extended periods at a workstation or desk. This position requires little to moderate physical activity.

Travel Requirements

Minimal

Complexity & Problem Solving

Analyzes complex issues requiring thorough evaluation of multiple variable factors. Defines appropriate methods and procedures for new assignments, exercising sound judgment in selecting, adapting, and evaluating advanced techniques to achieve results. Work is reviewed upon completion and aligns consistently with departmental objectives.

Knowledge & Application

Demonstrates extensive and diverse experience, applying deep professional knowledge, insight, and alignment with company objectives to develop and resolve complex models and procedures. Delivers innovative and effective solutions to challenging issues. Possesses a strong understanding of the interconnections among various disciplines. Leads the application of established principles while guiding the creation of new policies and ideas.

Discretion & Impact

Not Applicable

Collaboration & Interaction

Builds and nurtures networks with key stakeholders beyond own area of expertise. Adapts communication style and employs persuasive skills to convey messages aligned with broader business objectives. Frequently provides guidance on complex issues and may hold accountability, through their team, for achieving tactical business targets.

Scope Of Management & Supervision

Not Applicable

Additional Qualifications

N/A

ADA Statement

We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources