Operations Quality Assurance Senior Specialist (Chuyên viên Cấp cao Quản lý Chất lÆ°á»[...]

Prudential plc; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Prudential plc is seeking a Quality Assurance professional who will support a variety of functions including risk management and process improvement. The successful candidate will help manage quality standards and ensure compliance with regulatory requirements, while contributing to the operational efficiency of the organization. Ideal candidates will have a background in quality assurance, strong data analysis skills, and a commitment to maintaining high standards across all operations.

Qualifications

• Experience in quality assurance methodologies.
• Proficiency in data analysis techniques.
• Strong understanding of process compliance and risk management.

Responsibilities

• Support the Quality Assurance team in managing activities as per the Operating Manual.
• Aid in identifying potential risks and contribute to preventive strategies.
• Participate in the review and refinement of quality assurance processes.

Skills

Data Analysis

Quality Assurance

Process Improvement

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

1. Strategic Quality Assurance for Operations:

• Support the Quality Assurance team in managing activities as per the Operating Manual
• Assist in ensuring business decisions comply with established processes and regulatory standards
• Support in maintaining process compliance with internal and external quality benchmarks.
• Contribute to setting in-house quality procedures, standards, and specifications to align with industry best practices.

2. Risk Management:

Aid in identifying potential risks and contribute to the development of preventive strategies.

Utilize data analysis to ensure report integrity and accuracy.

Engage in training initiatives, educating staff on quality standards and practices.

Apply data analysis techniques to review quality reports, ensuring data integrity and accuracy in all reports.

Work with business owners to help establish and maintain quality systems and guidelines

3. Process Improvement:

Participate in the review and refinement of quality assurance processes for enhanced efficiency and compliance

Document findings and assist in preparing monthly reports for the Operations Governance team.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.