Operations Project Manager

Protolabs; Plymouth (MA); On-site; USD 88,000 - 117,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid time off

Employee stock purchase program

Job summary

Protolabs in Plymouth, MN is seeking an Operations Project Manager to drive cross-functional teams and deliver injection molding projects from kickoff through completion. You will lead resources, coordinate activities, and ensure on-time delivery, quality, and exceptional customer experience.

This client-facing, onsite role requires building strong relationships, proactive communication, and a focus on operational excellence to support business growth.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience.
• Strong Organizational Skills
• Strong written communication, oral communication, and interpersonal skills
• Ability to elicit cooperation from a wide variety of sources, including manufacturing, product managers, clients, and other internal departments
• Ability to bring project to successful completion
• Ability to effectively prioritize and execute tasks in a time-sensitive environment

Responsibilities

• Works independently under general direction assuming primary responsibility for planning, directing, coordinating, and delivering project activities through the entire project life cycle
• Creates and executes work plans for projects of moderate scope and complexity
• Plan and schedule and track project timelines, milestones and deliverables using appropriate tools
• Partner with internal team members to manage and execute multiple client projects simultaneously in a variety of stages with a strong focus on timely execution and overall work quality
• Be the point of contact for customers (internal and external) to reach out to with any questions during the project
• Effectively communicates relevant project information to responsible parties
• Facilitates team and client meetings effectively
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Resolves and/or escalates issues in an expedient fashion
• Reviews project deliverables prepared by team for clients
• Enhances lasting relationships with client personnel that foster client ties
• Develop and deliver progress reports, proposals, requirements documentation, and presentations to ensure projects are delivered on-time
• Develop best practices and tools for project execution and management
• Continuously leverage relationships with key team members and stakeholders in support of business/project needs. Lead by example and foster collaboration and commitment to teamwork
• Be a trusted partner to key team members and stakeholders, acting as the hub of information and driving transparency and clarity
• Communicate project statuses and upcoming milestone dates to all stakeholders and alert management of potential conflicting priorities and potential resolutions
• Interacting in a professional manner with all designers, engineers, production personnel, or customers involved with the same or related projects in cross functional team environment
• Coordination with the internal project team (engineering, manufacturing, and quality) for the planning and execution of the projects
• Coordination with the client’s team (project manager, procurement, engineering), to ascertain schedule objectives are met and provide a positive customer experience.
• Conducting post-mortem review and lessons learned for future projects
• Report non-conformances and initiate internal quality cases as necessary
• Facilitate the resources needed to reach project goals and manage resources in an effective and efficient manner
• Perform kick off/project completion calls with customers and staff

Skills

Strong organizational skills

Strong written communication

Interpersonal skills

Project leadership

Cross-functional collaboration

Time management

Education

Bachelor’s Degree or equivalent

Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as an Operations Project Manager!

This is an onsite role in Plymouth, MN Monday - Friday

As an Operations Project Manager , you will play a pivotal role in delivering successful injection molding projects from kickoff through completion. You will lead cross-functional teams, coordinate resources, and drive execution to ensure projects are delivered on time, meet quality standards, and exceed customer expectations.

In this customer-facing role, you will develop a deep understanding of each client’s business goals, serving as a trusted partner throughout the project lifecycle. Acting as the key link between customers, account managers, and internal teams, you will proactively manage project progress, solve challenges, and identify opportunities to enhance the customer experience. Your ability to build strong relationships, communicate effectively, and drive operational excellence will directly contribute to customer satisfaction and long-term business growth.

What You Will Do:

• Works independently under general direction assuming primary responsibility for planning, directing, coordinating, and delivering project activities through the entire project life cycle
• Creates and executes work plans for projects of moderate scope and complexity
• Plan and schedule and track project timelines, milestones and deliverables using appropriate tools
• Partner with internal team members to manage and execute multiple client projects simultaneously in a variety of stages with a strong focus on timely execution and overall work quality.
• Be the point of contact for customers (internal and external) to reach out to with any questions during the project
• Effectively communicates relevant project information to responsible parties.
• Facilitates team and client meetings effectively.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Resolves and/or escalates issues in an expedient fashion
• Reviews project deliverables prepared by team for clients.
• Enhances lasting relationships with client personnel that foster client ties.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations to ensure projects are delivered on-time.
• Develop best practices and tools for project execution and management
• Continuously leverage relationships with key team members and stakeholders in support of business/project needs. Lead by example and foster collaboration and commitment to teamwork
• Be a trusted partner to key team members and stakeholders, acting as the hub of information and driving transparency and clarity
• Communicate project statuses and upcoming milestone dates to all stakeholders and alert management of potential conflicting priorities and potential resolutions
• Interacting in a professional manner with all designers, engineers, production personnel, or customers involved with the same or related projects in cross functional team environment
• Coordination with the internal project team (engineering, manufacturing, and quality) for the planning and execution of the projects
• Coordination with the client’s team (project manager, procurement, engineering), to ascertain schedule objectives are met and provide a positive customer experience.
• Conducting post-mortem review and lessons learned for future projects
• Report non-conformances and initiate internal quality cases as necessary
• Facilitate the resources needed to reach project goals and manage resources in an effective and efficient manner
• Perform kick off/project completion calls with customers and staff

What It Takes:

• Bachelor’s Degree or an equivalent combination of education and experience.
• Strong Organizational Skills
• Strong written communication, oral communication, and interpersonal skills
• Ability to elicit cooperation from a wide variety of sources, including manufacturing, product managers, clients, and other internal departments
• Ability to bring project to successful completion
• Ability to effectively prioritize and execute tasks in a time-sensitive environment

What’s In It For You:

• We offer competitive Total Rewards package
• We offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
• You will receive at least 3 weeks of PTO, Holiday Pay, and Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• And More!

$87,800 - $117,100 a year

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.