Operations Project Manager

SuperCare Health; California (MO); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health in City of Industry, CA seeks an experienced Operations Project Manager to support backend process improvement across departments. You will coordinate stakeholder meetings, gather requirements, build workflows, and manage cross‑functional communications to execute initiatives on a timely basis.

The role emphasizes PM responsibilities, documentation, and training while coordinating with Operations, Clinical, Customer Care, and Sales/Marketing.

Qualifications

• Bachelor’s Degree or equivalent in project management, training development, or process improvement.
• 3–5 years of project management experience in operations and projects.
• Preferred PMP certification and strong PM skills.
• Experience with PM tools such as Smartsheet and MS Project.
• Solid diagramming skills using Visio or similar tools and MS Office proficiency.
• Excellent written and verbal communication with leadership presence.

Responsibilities

• Coordinate and facilitate stakeholder meetings for operational initiatives.
• Gather and prepare detailed project requirements and documents.
• Build process workflows and implement executive direction.
• Facilitate communication between business owners and division leaders.
• Present and implement new and updated processes.
• Create tracking tools, reports, and requirements.
• Document project development details and maintain records.
• Train users with diagrams, videos, PDFs, etc.
• Support software implementations or upgrades and coordinate overseas meetings.
• Provide PM support across Operations, Clinical, Customer Care, Sales/Marketing.

Skills

Project management

Communication

Leadership

Training development

Documentation

Meeting facilitation

Education

Bachelor’s Degree or equivalent

PMP certification

Tools

Smartsheet

MS Project

Visio

Google Drawings

Pencil

MS Office

Job description

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Hybrid role 2-3x a week in our City of Industry, CA location

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We’re Looking For:

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support the backend process improvement of various departments through the Operations structure of the organization. The Operations Project Manager is responsible for managing projects with both technical and non-technical components within the Operations division. This role involves coordinating and facilitating key stakeholder meetings related to operational and company initiatives, gathering detailed project requirements, building process workflows, and managing communication and projects between different company divisions.

What You’ll Do:

• Coordinate and facilitate key stakeholder meetings related to operational and company initiatives.
• Gather and prepare detailed requirement documents for projects.
• Build process workflows, communicate changes, and implement executive direction.
• Facilitate communication between lines of business owners and division leaders.
• Present, discuss, and implement new and updated processes.
• Create and manage tracking tools, including report design and requirements.
• Document and catalog process and project development details in a structured manner.
• Manage meetings and communications to efficiently implement projects on a timely basis.
• Understand, document, and communicate both business and system processes.
• Gather requirements, design, develop, maintain, and support Operations teams.
• Create documentation to support further development and use of applications.
• Train users through diagrams, videos, PDFs, etc.
• Assist with the implementation of new software or upgrade existing software applications.
• Attend some meetings or conference calls outside normal business hours to accommodate leadership availability of overseas resources.

• Provide project management support between various disciplines: Operations, Clinical, Customer Care, Sales/Marketing.

Allocation:

• 70% project management and implementation.
• 20% training and documentation.
• 10% support functions.

This role may be a fit if you have..

• Bachelor’s Degree OR equivalent experience in project management, Training Development, and/or process management and improvement
• Preferred minimum of 3-5 years in a project management role related to operations and projects.
• Preferred courses and certification in Project Management, such as PMP. Very strong project management skills.
• Experience with project management tools, such as Smartsheet, MS Project, and others.
• Solid diagramming skills using Visio, Pencil, Google Drawings, and other tools.
• Advanced MS Office, reporting, and presentation skills.
• Excellent written and verbal communication skills with a strong presence to lead discussions.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.