OPERATIONS PROJECT COORDINATOR

Harmony Healthcare Long Island; Village of Garden City (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Job summary

Harmony Healthcare Long Island seeks an Operations Project Coordinator to support daily health-center operations and program development. You will liaise with managers and clinical teams, coordinate initiatives across Population Health, Care Coordination, and WIC, and drive process improvements to enhance patient flow and care delivery.

The role emphasizes data-driven analysis, performance metrics, and revenue-cycle knowledge, with opportunities to contribute to LEAN initiatives and multi-site

Qualifications

• Bachelor’s degree with a focus in Health Care Administration or Business and 3+ years in ambulatory care.
• Master’s degree preferred with 3+ years in ambulatory care or related field.
• Two or more years of statistical or data analysis experience preferred.
• Good verbal, writing, planning and evaluation skills required.
• Excellent communication, interpersonal and supervisory skills; professionalism and discretion.
• Knowledge of public health practices and collaborative management techniques.

Responsibilities

• Liaison and manage various programs and projects including Population Health, Care Coordination, WIC and other initiatives.
• Coordinate activities with Health Centers to improve patient care services and patient flow.
• Facilitate management of patient concerns and issues.
• Serve as liaison between administration, clinical teams and patients.
• Prepare operational analyses, flow charts, presentations and reports as required.
• Review data to identify operational impacts and recommend actions.
• Develop reports and deliverables and provide recommendations to administration.
• Develop tools and metrics to evaluate performance of initiatives.
• Conduct data quality audits and analysis on assigned projects.
• Participate in the QI process to ensure policy compliance.
• Knowledge of revenue cycle functions (scheduling, verification, co-pays, charges, referrals).
• Maintain knowledge of eCW and other programs to analyze operations.
• Participate in community relations, outreach and marketing.
• Engage in LEAN and multi-disciplinary patient-centered medical home initiatives.
• Complete special projects as needed.

Skills

Verbal communication

Written communication

Planning & evaluation

Interpersonal skills

Supervisory skills

Education

Bachelor’s degree in Health Care Administration or Business

Master’s degree in Business Administration/Public Health/Health Care Administration or related

Tools

eClinical Works (eCW)

Job description

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.The Harmony Healthcare Long Islandis a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, theHarmony Healthcare Long Islandhas 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

JOB TITLE

Operations Project Coordinator

REPORTS TO

VP of Operations

POSITION SUMMARY

The Project Coordinator is an administrative role that assists in the daily and overall operations of the Health Center and Programs. The Project Coordinator may be asked to oversee and coordinate administrative functions, plan and support development of new programs and initiatives as well as Health Center operations. This role works closely with Program Manager/Directors as well as Health Center Practice Managers and Nurse Manager. The Project Coordinator maintains and encourages efficient and effective communication with all team members in order to foster a successful environment, and participates in revenue cycle functions, quality, data analytics, and service initiatives.

RESPONSIBILITIES

• Liaison and manage various programs and projects including Population Health, Care Coordination, WIC and other new initiatives.
• Able to work with the Health Centers to coordinate activities to improve patient care services and patient flow.
• Able to facilitate the management of patient concerns, complaints and related issues.
• Serve as the liaison between administration, clinical teams and patients.
• Prepares operational analysis, flow charts, presentations and reports, as required by project specifications.
• Review data to identify operational impacts and recommended actions; elevate issues, trends, areas for improvement and assist with implementation.
• Develop reports and deliverables and make recommendations to administration.
• Develop tools and metrics to evaluate performance of target initiatives.
• Perform detailed data quality audits and analysis on assigned projects.
• Participates in the QI process to ensure compliance with all policies and procedures.
• Knowledge of key revenue cycle functions including, but not limited to, scheduling, insurance verification, co-pay collection, and charge capture and referral management.
• Develops and maintains a thorough working knowledge of eClinical Works (eCW) and other programs to be able to analyze and evaluate operations and programs.
• Participates in community relations, outreach and marketing.
• Participate in LEAN and other activities necessary to implement the multi-disciplinary patient-centered medical home approach.
• Complete special projects as needed or other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree with a focus in Health Care Administration and or Business with three or more years of experience in an ambulatory care or a related field required.
• Master’s Degree in Business Administration, Public Health, Health Care Administration/Management, or related field with three or more years of experience in ambulatory care or related fields preferred.
• Two or more years of statistical analysis or data analysis experience preferred.
• Good verbal, writing, planning and evaluation skills required.
• Excellent communication, interpersonal and supervisory skills; while maintaining professionalism, tact and discretion.
• Knowledge of public health practices and procedures and collaborative management techniques.

SALARY

$50,000-$65,000

MORE INFORMATION

This is a non-exempt position.

EEO Statement

The Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.