OPERATIONS PROGRAM SPECIALIST

Arizona State Government; Phoenix (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid vacation and sick time

ADHS Student Loan Assistance Program

Transit subsidy

Job summary

Arizona Department of Health Services seeks an Operations Program Specialist to support the BNPA with administrative and program duties, especially for the State WIC Hotline. The role includes bilingual client assistance and coordinating records, reports, and supplies.

Responsibilities span liaison work with the Arizona Archives, facility support, meetings, and project coordination. A high school diploma and strong MS Office/Google Workspace skills are essential, with a focus on service quality

Qualifications

• High School Diploma or equivalent; Spanish speaking is preferred.
• Experience with telephone customer service and administrative duties is preferred.
• Proficient in Microsoft Office and Google Workspace.
• Strong interpersonal communication and multitasking abilities.
• Knowledge of archiving and state government procedures is a plus.

Responsibilities

• Provide Spanish and English assistance to clients contacting the State WIC Hotline.
• Manage BNPA record retentions by organizing and transmitting documents.
• Coordinate special projects, meetings, and document management.
• Provide facilities support to the BNPA inventory control program.
• Assist with daily mail, shipments, and general office tasks.
• Serve as assistant tenant coordinator as needed.
• Other duties related to the position.

Skills

Bilingual English/Spanish

Interpersonal communication

Multitask

Conflict resolution

Grammar and spelling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

OPERATIONS PROGRAM SPECIALIST

Address: 150 N 18th Ave, Phoenix, AZ 85007

Salary: $40,000

Grade: 18

Reporting to the BNPA Operations Manager, the primary role of this position is to provide administrative and program support to BNPA, with a primary focus on the State WIC Hot-line. The position will provide Spanish and English assistance to WIC clients, ensuring timely access to information, assistance, referrals, and appropriate WIC resources while providing consistent and responsive customer service. Additional responsibilities include coordinating special projects, meetings, operational reports, program documentation, records retention, and print materials and supplies for WIC Team Members. The position will maintain program files, calendars, and funding-related documentation and serve as the liaison between BNPA and the State of Arizona Archives to ensure records are maintained in accordance with state and program requirements. The position will support several BNPA programs, provide facility and operational assistance, and serve as backup to Bureau teams as needed. The position may also be required to attend meetings at alternate locations and travel when necessary. This role supports BNPA’s commitment to an inclusive, diverse, and equitable workplace that reflects the communities served by ADHS.

Job Duties

Responsibilities include:

• Providing Spanish and English assistance to clients contacting the State WIC Hot-line, ensuring participants have timely access to information, assistance, referrals, and appropriate WIC resources.
• Manage BNPA record retentions by sorting, screening, identifying, classifying, listing, packaging, tagging, and delivering BNPA documents to the receiving official. Serving as the primary liaison between BNPA and the State of Arizona Archiving Office to ensure proper records retention and compliance with applicable requirements.
• Coordinates special projects as assigned, planning, operational reports, meeting coordination, document management and the coordination / maintenance of supplies and equipment in house.
• Provides facilities support to the BNPA state inventory control program; monitoring, tracking and reconciliation of all office equipment.
• Provided administrative support for all the BNPA. including processing daily mail and incoming shipments.
• Serve as assistant tenant coordinator, as needed.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Rules and regulations concerning archiving for all BNPA programs by program and the State government.
• State Asset maintenance and control.
• General office procedures and policies.
• General rules of correspondence preparation.
• Performance management model and continues quality improvement methods in a public health setting.

Skilled in:

• Microsoft Office software.
• Google Workspace.
• Math computations and solving math problems.
• Grammar and spelling to proof BNPA materials and correspondence.

Ability to:

• Interpersonal communication.
• Work with diverse groups of employees.
• Multitask.
• Resolve or handle conflict.

Selective Preference(s)

• High School Diploma or equivalent, Spanish speaking, skilled in Microsoft Office and/or Google Workspace, has experience with telephone customer service, and administrative duties.

Pre-Employment Requirements

• Valid AZ Driver's License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.