Operations Program Manager, Quality Control

Scale AI, Inc.; New York (NY); On-site; USD 105,000 - 129,000; Full time

Job summary

An innovative firm is seeking an Operations Program Manager for Quality Control to lead a team of specialists ensuring high standards in Generative AI deliverables. This role involves cultivating talent, managing operations, and driving strategic improvements. The ideal candidate will possess strong analytical and problem-solving skills, with a focus on achieving results. Join a forward-thinking organization that values diversity and inclusion, offering competitive compensation and comprehensive benefits. If you're passionate about quality assurance and eager to make a significant impact, this opportunity is for you.

Benefits

Comprehensive health benefits

Dental and vision insurance

Retirement benefits

Learning stipend

Paid time off (PTO)

Qualifications

• Experience in quality assurance or software development.
• Proven track record of ownership and driving results.

Responsibilities

• Build and develop a team of quality control specialists.
• Manage daily operations and allocate team capacity.
• Establish best processes to scale the quality control program.

Skills

Analytical Skills

Problem-Solving

Attention to Detail

Critical Thinking

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Operations

Tools

Data Analytics

Job description

Scale is at the forefront of enabling Machine Learning across multiple industries, including Generative AI (e.g., chatbots). As an Operations Program Manager (OPM) for Quality Control, you will cultivate a highly calibrated workforce of quality control specialists who inspect and validate our Generative AI deliverables before they are sent to our customers. You will serve as the voice of authority for "what good looks like" and maintain high standards through ongoing training and calibration.

You will use your analytical and problem-solving skills to ensure we meet coverage goals within SLA and interpret results for stakeholders. You will also drive strategic program improvements by establishing and refining best practices as our business scales. The ideal candidate is resourceful, analytical, and outcome-driven, consistently achieving remarkable results.

You will:

• Help build and develop a team of quality control specialists performing a mission-critical function
• Interface with project owners to understand and enforce customer requirements
• Manage daily operations and allocate team capacity to support projects with actionable insights
• Establish best processes to scale the quality control program effectively
• Work semi-autonomously as a liaison between the audit team and project teams

Ideally you'd have:

• Bachelor's degree in Computer Science, Engineering, Operations, or related field
• Experience in quality assurance, software development, or similar roles
• Strong problem-solving, attention to detail, and critical thinking skills
• Proven track record of ownership and driving results

Nice to haves:

• Data Science / Data Analytics experience
• Skill in evaluating and analyzing data for actionable business solutions

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The salary range varies by location and other factors. In San Francisco, New York, and Seattle, the range is $105,000—$129,000 USD. In Washington DC, Texas, and Colorado, it is $97,000—$116,000 USD. We also offer comprehensive health, dental, vision, retirement benefits, a learning stipend, PTO, and potential additional benefits.

Our policy requires a 90-day waiting period before reconsidering candidates for the same role. We are committed to diversity and inclusion and provide reasonable accommodations for applicants with disabilities.