Operations Program Manager - CA1

Stress-Free Auto Care; San Jose (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Holidays

Professional Development Opportunities

Executive Mentorship and Leadership De

Job summary

Stress-Free Auto Care is seeking an Operations Program Manager to drive strategic initiatives and align cross-functional teams across our growing network. You will partner with executives to plan, execute, and monitor programs ensuring on-time delivery and accountability.

You will develop plans, report progress, and manage action items while scaling processes as the company expands. The role includes weekly reviews, performance tracking, and supporting growth initiatives such as store openings

Qualifications

• 3+ years of operational leadership and project management experience.
• Strong organizational, communication, and data-analysis skills.
• Ability to manage multiple projects with competing priorities.
• Experience in multi-unit operations or distributed service businesses is preferred.

Responsibilities

• Lead and coordinate company-wide strategic initiatives from planning through execution.
• Develop project plans, timelines, milestones, ownership assignments, and reporting structures.
• Monitor performance metrics and identify risks requiring leadership attention.
• Prepare materials and analyses for leadership meetings, board meetings, and strategic planning sessions.
• Track action items and ensure commitments are completed on schedule.
• Support acquisitions, store launches, and integrations as needed.

Skills

Operational leadership

Project management

Communication

Data analysis

Independent work

Tools

Spreadsheets

Job description

Position Summary

Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across our rapidly growing organization. This role serves as a force multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned, and operational priorities are executed consistently across the company.

Key Responsibilities

Strategic Initiative Management

• Lead and coordinate company-wide strategic initiatives from planning through execution.
• Develop project plans, timelines, milestones, ownership assignments, and reporting structures.
• Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly.
• Maintain visibility into all major organizational priorities and proactively elevate risks.

Executive Operations

• Support executive leadership in driving organizational priorities and special projects.
• Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions.
• Coordinate follow-up and accountability across leadership teams.
• Manage action item tracking and ensure commitments are completed on schedule.

Weekly Business Review (WBR) Management

• Prepare and distribute Weekly Business Review reporting.
• Consolidate operational performance metrics across stores, districts, and regions.
• Identify performance trends, opportunities, and risks requiring leadership attention.
• Coordinate follow-up actions resulting from WBR discussions.

Operational Performance & Accountability

• Monitor key operational metrics across the organization.
• Identify underperformance and partner with leaders to develop corrective action plans.
• Track progress against goals and ensure follow-through on commitments.
• Assist in developing scalable systems and processes as the company grows.

Corporate Development & Growth Initiatives

• Support acquisition, diligence, integration, and store launch activities as needed.
• Coordinate cross-functional efforts related to new store openings, conversions, and operational transitions.
• Track project milestones and ensure readiness across all involved departments.

Process Improvement

• Document, improve, and standardize operational processes.
• Identify inefficiencies and develop scalable solutions.
• Build systems that improve communication, accountability, and execution across the organization.

Qualifications

Required

• 3+ years of operational leadership, project management, consulting, business operations, or related experience.
• Exceptional organizational and project management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple projects simultaneously with competing priorities.
• Advanced proficiency with spreadsheets, reporting, and data analysis.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.

Preferred

• Experience in multi-unit operations, retail, automotive, hospitality, franchising, or other distributed service businesses.
• Experience supporting executive leadership teams.
• Financial analysis, forecasting, or business planning experience.
• M&A, integration, or corporate development exposure.
• Experience building operational reporting and KPI dashboards.

Characteristics of Success / The Ideal Candidate

• Is relentlessly organized.
• Creates clarity in ambiguous situations.
• Holds people accountable while maintaining strong relationships.
• Follows through on commitments and expects the same from others.
• Anticipates problems before they occur.
• Communicates clearly and concisely.
• Thrives in a fast-moving, entrepreneurial environment.
• Focuses on outcomes rather than activity.
• Operates with urgency and professionalism.

Compensation

Base Salary

$100,000 - $120,000 annually

Annual Performance Bonus

Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance.

Additional Incentive Opportunities

Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Executive Mentorship and Leadership Development