Operations Program Manager

TCOM; Elizabeth City (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid time off

Job summary

TCOM is seeking a Program Operations professional to optimize production planning, materials control, and earned value management across multiple projects. You will coordinate procurement, scheduling, and resource use with a focus on reducing risk and cost while meeting contractual requirements.

The role involves leading cross‑department collaboration, presenting plans to management, and ensuring adherence to policy while driving improvements in workflow efficiency and program performance.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or equivalent amount of education and experience.
• Minimum of five years of Program Operations related experience.

Responsibilities

• Plan, direct, or coordinate operations with relation to material procurement planning, resource planning, and earned value.
• Coordinate and lead cost and schedule activity related to system hardware production.
• Coordinate flow of work and materials between departments according to production schedule.
• Confer with department supervisors to determine progress and completion dates; price and estimate costs for proposals.
• Prepare reports on progress of work and devise solutions to production-related program problems.
• Identify, troubleshoot and track earned value status on assigned programs.

Skills

Planning & scheduling

Cost & earned value management

Interdepartmental coordination

Communication

Analytical thinking

Resource planning

Proficiency with ERP / MS Office

Education

Bachelor's degree in Business / Supply Chain Management or equivalent

Tools

MS Office

ERP systems

Job description

Description

Works in direct conjunction with the Program Office to provide and apply the technical expertise required to maximize the benefit available to the organization by the use of sound and accepted principles of production and materials control. Plan, direct, or coordinate the operations with relation to material procurement planning, resource planning, and earned value. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Coordinate all cost and schedule activity related to system hardware production on behalf of the Program Office. Coordinate and expedite the flow of work and materials within or between departments of TCOM according to production schedule. Duties include conferring with department supervisors to determine progress of work and completion dates; pricing and estimating costs for proposal efforts, earned value inputs for all assigned programs; and compiling reports on progress of work, and devising solutions to production related program problems. Coordinate and lead other lower classified personnel. Demonstrate highest levels of proficiency and familiarity with planning, cost movement and material control procedures.

Working Procedure:

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

• Examples of information gathered include; Proposals, drawings, specifications, manpower plans, schedules, invoices, or flow charts
• Information will need to be gathered from a variety of departments including; Manufacturing, Engineering, Accounting, Programs, Marketing, Logistics, Quality Assurance, and/or Contracts

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Conduct or attend staff, planning, production and program meetings and relay updated relevant information to the appropriate parties
• Prepare and present to management, plans and procedures ready for implementation that will comply with contractual requirements while minimizing risks, cost and inventory investment
• Prepare and conduct technical presentations for customers and other agencies on the application and use of systems, techniques and procedures; planned or applied, in the field of production and materials control involving current or future business
• Direct and Coordinate financial activities
• Oversee execution of organizational or program policies

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Use computers to enter, access, or retrieve data. Including but not limited to email, MS Office, ERP systems

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Forecast the volume and timing of resources required to meet firm and anticipated customer orders. Such forecasts to include, but are not limited to, manpower (direct and indirect) capacities, volume of input/output, data, documents, etc.
• Determine time-phased requirements based on the product structure, build sequence and lead time for both firm and anticipated orders
• Prioritize and expedite materials, documents, information and instructions as needed to support schedule requirements
• Develop budgets, monitor costs spent, report regularly cost and schedule status
• Identify, troubleshoot and track earned value status on assigned programs. Prepare and conduct technical presentations for customers and other agencies on the application and use of systems, techniques and procedures; planned or applied, in the field of production and materials control involving current or future business
• Assist the Program Office in preparation of monthly schedule status and reports for customer presentations and reviews

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Review proposals and contracts to determine schedule related data requirements. Develop methods and procedures or satisfying these requirements
• Perform follow-up, check status of, and expedite, where necessary, any information needed to complete tasks assigned

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Analyze and resolve work problems or assist workers or other functional groups in solving work problems and issues

Education Requirement:

Bachelor’s degree in Business, Supply Chain Management, or equivalent amount of education and experience.

Experience Requirement:

Minimum of five years of Program Operations related experience

Benefits:

TCOM offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts/HSAs, EAP, tuition reimbursement, parental leave, paid time off (PTO), and company-paid holidays. The specific programs, options and eligibility may vary depending on date of hire, classification, and schedule type.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.