Operations Professional

Cetera Financial Group; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Cetera Financial Group is seeking an Operations Professional 1 for the Transitions team in Des Moines, IA. The role offers potential hybrid work after training and focuses on delivering top-tier service and efficient processing for client accounts.

You will handle daily processing tasks, respond to inquiries, and collaborate with colleagues to ensure consistent service quality while adhering to regulatory requirements.

Qualifications

• Flexible and adaptable to change.
• Strong communication and organizational skills.
• Demonstrates a positive role model to colleagues.
• Responsive to coaching and training.
• Independent; able to resolve complex issues with minimal guidance.
• Ability to learn quickly and multi-task effectively in a fast-paced environment.

Responsibilities

• Provide high-level operational, customer service, and administrative support in the Transitions department.
• Handle daily processing tasks such as journal entries and account processing.
• Respond to email inquiries from internal and external customers about account status and changes.
• Perform research on customer accounts as requested.
• Partner with team members to ensure high-quality customer service for financial professionals.
• Comply with team procedures and regulatory requirements.
• Other duties as assigned.

Skills

Flexible to change

Strong communication

Organizational skills

Team player

Independent problem solving

Multi-tasking

Results-oriented

Energetic

Education

Bachelor’s degree

High School Diploma or GED

Tools

MS Office

Job description

Job Description

Cetera is currently seeking an Operations Professional 1 for our Transitions team located in Des Moines, IA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities

• Provide high-level operational, customer service, and administrative support in our Transitions department.
• Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
• Respond to email inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
• Perform research as requested on customer accounts.
• Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
• Comply with processes and procedures of the team and regulatory requirements.
• Other duties as assigned.

Required Knowledge, Skills, And Abilities

• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitudeEnergetic and results-oriented

Desired Knowledge, Skills, And Abilities

• Previous experience in the Finance industry
• Bachelor’s degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments

Minimum Required Education & Experience

• High School Diploma or GED
• 1+ years operations experience
• 1+ years of experience with MS Office tools
• Travel Requirements: No Travel Required