Operations Production Planner

Collectors; New Castle (DE); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking an Operations Production Planner to embed with our Operations teams, building actionable dashboards and serving as the bridge between business strategy and technical execution. You will design sources of truth, translate business needs into reporting, and improve throughput and service levels.

The role focuses on cross-functional collaboration, data integration, and enabling self-service BI across the organization, with a hybrid onsite/remote work arrangement and a 90-day

Qualifications

• 3+ years experience in operations or business analytics.
• Deep understanding of data visualization and reporting principles.
• Hands-on experience with modern BI tools (Lightdash, Tableau, Looker or similar).
• Advanced proficiency with Google Sheets and/or Excel for modeling and analysis.
• Strong communication skills and ability to translate needs for non-technical stakeholders.
• 5+ years experience in operations or business analytics.
• Experience supporting internal operations teams (Collectors Operations).
• BS/MS in a related field.
• Experience training teams to use data tools and self-service reporting.
• Proficiency in using AI tools to accelerate data analysis and generate documentation and dashboards.

Responsibilities

• Embed with Operations teams to understand workflows and translate requirements into reporting frameworks.
• Design, build, and maintain dashboards for leadership and frontline teams.
• Partner with Operations leadership on resourcing, throughput, and capacity planning to reduce SLA turnaround times.
• Serve as liaison between Operations and Engineering/Tech for enhancements.
• Extract and synthesize data across internal systems to highlight trends and inform decisions.
• Train and mentor team members on data tools and best practices to foster data self-sufficiency.

Skills

3+ years experience

Visualization & Reporting

Modern BI & Dashboarding

Spreadsheet mastery

Communication & Trust-building

Education

BS/MS in related field

Tools

Lightdash

Tableau

Looker

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Operations Production Planner to embed within our Operations teams, bridge the gap between business strategy and technical execution, and build actionable reporting that directly drives performance. In this role, you will work backwards from operational needs, design clear and accessible dashboards, and serve as the critical liaison between Operations and Tech to optimize throughput and service levels.

Onsite: This is a Hybrid role that will require 2-3 days onsite and can work remote the remaining days. This role will required to be onsite for 90 days before moving into a hybrid schedule.

Key Responsibilities

• Stakeholder Engagement & Discovery: Embed closely with Operations teams to deeply understand workflows, identify pain points, and translate business requirements into actionable reporting and analytical frameworks.
• Dashboard & BI Development: Design, build, and maintain robust, user-friendly dashboards that simplify complex data for non-technical leadership and frontline teams.
• Operational Performance & SLA Optimization: Partner with operations leadership on resourcing, throughput, and capacity planning to proactively identify bottlenecks and measurably reduce Service Level Agreement (SLA) turnaround times.
• Cross-Functional Bridge: Serve as the primary liaison between Operations and Engineering/Tech to scope, prioritize, and track technical enhancements that boost team productivity.
• Data Integration & Insights: Extract and synthesize data across disparate internal systems to highlight operational trends, guide project delivery, and inform strategic decisions.
• Enablement & Self‑Service BI: Train and mentor team members on data tools, metrics, and analytical best practices to foster a culture of data self‑sufficiency across the organization.

Must‑Haves

• Proven Experience: 3+ years of experience in operations or business analytics.
• Visualization & Reporting: Deep understanding of data best practices, visualization techniques, and reporting principles.
• Modern BI & Dashboarding: Hands‑on experience using modern BI tools such as Lightdash, Tableau, Looker, or similar platforms to build accessible reports for internal teams.
• Spreadsheet Mastery: Advanced level of proficiency with Google Sheets and/or Excel for modeling, ad‑hoc analysis, and operational performance tracking.
• Communication & Trust‑Building: Strong communication skills with a proven ability to build trust, listen closely, and translate needs for non-technical stakeholders.

Nice‑to‑Haves

• Seniority & Domain Background:
• 5+ years of experience in operations or business analytics.
• Experience supporting internal operations teams (specifically Collectors Operations).
• BS/MS in a related field.
• Cross‑Functional Collaboration & Training:
• Demonstrated evidence of training and enabling team members to use data tools and self‑service reporting.
• Proven experience supporting and collaborating with cross‑functional teams (e.g., bridging Operations and Tech/Engineering).
• Emerging Tech & AI:
• Proficiency in using AI tools to accelerate data analysis and automatically generate documentation, presentations, graphs, and interactive dashboards.

Salary Range: The salary range for this position is $80,000 - $95,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us

• Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time‑off
• Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in September 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].