Operations Portfolio Manager with SRE

Infosys; Washington (District of Columbia); On-site; USD 135,000 - 150,000; Full time

Job summary

A leading company in IT consulting is seeking an Operations Portfolio Manager with SRE experience. The role involves managing incident triage and ensuring system performance through observability tools. Candidates should have extensive IT experience and a Bachelor's degree, along with strong problem-solving and communication skills.

Qualifications

• At least 11 years of Information Technology experience.
• Experience in running Triage and Incident Management.
• Strong knowledge of infrastructure and system internals.

Responsibilities

• Manage complex issues and drive incident calls.
• Proactively identify issues using observability tools.
• Coordinate activities for incident triage compliance.

Skills

Incident Management

Monitoring Tools

Problem-Solving

Communication

Adaptability

Education

Bachelor’s degree or foreign equivalent

Tools

Splunk

AppDynamics

Kubernetes

AWS

Docker

Job description

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Position- Operations Portfolio Manager with SRE

Location- Overland Park, KS and Seattle, WA

Required Qualification:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 11 years of Information Technology experience.

Experience in running Triage and Incident Management involving multiple teams from upstream and downstream system.

Operations and Support Mindset in Production support: Proactive issue identification using observability tools and dashboards.

Skilled in using different monitoring & observability tools to track system performance

Incident commander: Ability to manage complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.

Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamics

Preferred Qualification:

Experience in DB, Network, Linux / Unix, Kubernetes

Experience in APM, NMON , Wireshark usage and analysis

Knowledge of Grafana, RedMetrics, 1000Eyes

Knowledge of VMs, Load balancers, Firewalls, API Gateways,

Knowledge of Containerization, Docker, AWS, PCF, GCP, ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)

Experience in UEM and synthetic monitoring tools

System Administration: Strong knowledge of infrastructure, including command-line tools and system internals. (Kubernetes triage, linux administration)

Networking: Understanding of network protocols, configurations, and troubleshooting. (nmon, Wireshark)

Cloud Computing: Experience with cloud understanding, including cloud architecture (on-perm and public) and services. (AWS and Azure)

Application Management: Familiarity with continuous integration and continuous deployment processes and tools.

Advanced programming knowledge: Experience with triaging issues with application code. (Java, Python)

DB troubleshooting: Familiarity in troubleshooting issues with traditional and NoSQL databases (eg: Oracle, SQL Server, MySQL, MongoDB, Cassandra)

Monitoring and Observability: Skills in using monitoring tools to track system performance and detect issues including all the backend systems, database, and API's (Splunk, AppDynamics, Splunk o11y, Open Telemetry)

Problem-Solving: Ability to diagnose and resolve complex issues quickly and efficiently

Strong communication skills to work effectively with cross-functional teams

Adaptability: Flexibility to handle changing priorities and technologies

Attention to Detail: Precision in managing configurations and deployments to avoid errors

Excellent communicator who could interact with Director/Sr. Director and above.

Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR

Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Management, and Engineering

• Industries

  IT Services and IT Consulting and Telecommunications

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