Operations Pilot Support - Principal Coordinator (Work from Home)

Capital One; Richmond (VA); Remote; USD 56,000 - 65,000; Full time

Job summary

A leading financial services company is seeking an Operations Pilot Support - Principal Coordinator to join their team in Richmond, VA. This fully remote role requires strong problem-solving skills and excellent communication abilities to execute pilots and enhance customer service. The ideal candidate should have a background in customer service and experience in the financial industry. A high school diploma is required, along with proficiency in Google Suite and Microsoft Office.

Benefits

Comprehensive health benefits

Competitive salary

Qualifications

• At least 3 years Customer Service or Call Center experience.
• At least 2 years experience working in the Financial Industry.
• At least 1 year experience using Google Suite or Microsoft Office.

Responsibilities

• Execute as a member of a cross-functional team that can support operational business needs.
• Process data entry for loan information while gathering and verifying loan documentation.
• Identify, document, and correct identified errors with loan documentation.

Skills

Detail-oriented

Excellent communication skills

Problem-solving

Results-driven

Ability to adapt

Education

High School Diploma or equivalent

Tools

Google Suite

Microsoft Office

Job description

Operations Pilot Support - Principal Coordinator (Work from Home) page is loaded

Operations Pilot Support - Principal Coordinator (Work from Home)

Apply locations Richmond, VA US Remote time type Full time posted on Posted 5 Days Ago job requisition id R221696 Operations Pilot Support - Principal Coordinator (Work from Home)

Dealer Auto is looking for an Operations Pilot Support Specialist who is seeking to broaden their horizon and looking for a new career opportunity. If you have an eye for detail and enjoy working behind the scenes in an administrative position, then this is the job for you! Expect to work in a fun, fast paced environment, where monthly goals are required to be met. Capital One takes pride in testing and piloting new initiatives. We are a dedicated pilot group working together with internal resources including Command Center, M&A and our Sales partners on new initiatives to ensure they are working as intended. Participates in day to day processing functions of Operations and will perform a variety of functions. This role not only requires execution of pilots and drives the best customer outcomes but is also well managed leveraging sound results in customer focus, communication, attention to detail, judgment, result focus and problem solving skills.

General Responsibilities:

• Execute as a member of a cross-functional team that can support operational business needs and pivot to support business “pilots” as prioritized

• Working and developing new tools to enhance the originations experience

• Perform requirements of positions as needed; and other support duties as assigned

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions, when necessary

• Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations, and auditing and reviewing others’ work

• Process data entry for loan information while gathering and verifying loan documentation, which may include taking inbounds calls or making outbound phone calls to loan customers and business partners

• Handle a case-load of loans to process funding and underwriting, and verification of documentation

• Identify, document, and correct identified errors with loan documentation and loan process and programs

• Ensure accuracy and highest quality assurance standards

• Review documents for risk, complex compliance task, funding escalations or secondary reviews

• Coaching and Mentoring Specialty Funders and Vendor associates with overall performance and quality improvements

• Support Dealer Risk and Command Center with data analysis as it relates to channel operations

• Other duties as assigned by manager

• The schedule may vary depending on business needs

• Autonomy and Supervisory Responsibilities:

  • Level of Supervision: Minimal amount of supervision required

  • How Work is Structured: Structures majority of tasks independently

  • Typically Reports to: Unit Manager - Senior Unit Manager

  • Management of Others: None

The Person:

• Ability to work independently and effectively with minimal supervision

• Excellent communication skills

• Results-driven, focused on executing pilots and new initiatives to achieve success

• Flexible with the ability to adapt to change quickly

• Detail-oriented, ensuring accuracy in administrative task

• Strong problem-solving skills with the ability to analyze and resolve issues as they arise

Level: Principal Coordinator

Work Schedule: Tuesday - Saturday 11am - 8pm CST

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years Customer Service or Call Center experience

• At least 2 years experience working in the Financial Industry

• At least 1 year experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 2 years of experience using Google Suite & Excel

• At least 1 year of Funding experience

• At least 1 year of Risk Review experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod CoorRichmond, VA: $56,800 - $64,800 for Principal Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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What you need to know about internal mobility

We aim to set a clear standard for associates applying internally across all of Capital One.

To be eligible to apply for a new role, there are 4 requirements you need to meet:

You've been in your current position, as noted in your Workday profile, for at least 6 months ¹ .

Your most recent performance rating at Discover is "Solid" or above.

You’re not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period.

You meet all Basic Qualifications (BQs) of the role.

Note: For a smooth experience, please apply to Capital One roles using your personal email–not your Discover email address.

At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital One’s “Associate” level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you.

¹ Associates impacted by job loss are not subject to the 6-month time in position restriction.