Operations & Performance Analyst for Federal Programs

FedSync; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Job summary

FedSync, a government-focused consulting firm, seeks a Business Analyst to support the Registration Office operations, drive performance reviews, and implement change management for new solutions. You will collaborate across divisions to improve customer relationships and ensure on-time project delivery.

The role requires strong analytical skills, project management experience, and excellent communication. Government context and CRM/IT deployment familiarity are a plus; an associate degree is

Qualifications

• Must be a U.S. Citizen.
• Associate degree in business administration, business science, or related field.
• Experience overseeing work assignments from planning phase through final delivery.
• Expert knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams) and SharePoint 365.
• Strong interpersonal skills including ability to work on teams, brief senior leadership, and work independently with minimal guidance.
• Demonstrated ability to develop clear, concise communications using correct grammar, spelling, punctuation, and style.
• Experience implementing process/procedural changes impacting multiple stakeholders.
• Knowledge of project management principles, methods, and tools for scheduling, coordinating, and managing resources.
• Ability to analyze information from multiple sources and apply analytical techniques to solve complex issues independently.
• Familiarity with basic accounting, business, or industry practices.

Responsibilities

• Conduct needs assessments using qualitative and quantitative data, such as KPIs to develop an operational performance review plan.
• Draft and recommend a systematic approach using tools (statistical samples, trend/variance analysis) to improve efficiency.
• Set up meetings, agenda, notes and action items with stakeholders to enable ownership of ideas and continuous improvement.
• Write and submit performance review reports detailing findings and actions to eliminate barriers to implementation.
• Receive and draft correspondence for the Office relating to inquiries and Congressional requests.
• Develop and maintain automated tracking to monitor contract SLAs and performance metrics.
• Assist calibration sessions to share customer service lessons learned and best practices.
• Provide support in implementing new regulations and IT deployments, identify operational risks and mitigation strategies.
• Assist in QA of Contact Center agents and procedures to ensure quality of information.
• Ensure FMCSA Registration site information is current and updated.

Skills

Analytical thinking

Project management

Interpersonal skills

Communication

Independent work

Education

Associate degree in business administration, business science, or related field

Tools

MS Office

SharePoint 365

Job description

FedSync, a government-focused consulting firm, seeks a Business Analyst to support the Registration Office operations, drive performance reviews, and implement change management for new solutions. You will collaborate across divisions to improve customer relationships and ensure on-time project delivery.

The role requires strong analytical skills, project management experience, and excellent communication. Government context and CRM/IT deployment familiarity are a plus; an associate degree is