Operations Partner, Burger King, US Southeast

Restaurant Brands International; Saint Paul (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a leading company in the quick service restaurant industry as an Operations Partner. You will be responsible for optimizing franchise operations, ensuring compliance with brand standards, and fostering strong relationships with franchisees. This role requires strategic planning, operational oversight, and a commitment to enhancing guest experiences across multiple locations.

Benefits

Paid parental leave

Telemedicine

Mental health support

Qualifications

• 4+ years of operations experience in QSR or franchise industry.
• Strong relationship-building skills with clients and colleagues.
• Excellent oral and written communication skills.

Responsibilities

• Conduct franchisee business reviews covering operations and profitability.
• Support franchisees with strategic plans for efficiency and productivity.
• Onboard new franchisees and support expansion preparations.

Skills

Relationship-building

Communication

Root-cause analysis

Education

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is dedicated to growing the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their core values, employee and franchisee relationships, and long-standing community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Operations Partner is responsible for the operational performance of franchise organizations within their markets and acts as the primary account manager for Franchisees with approximately 15 or fewer locations. The Operations Partner collaborates with Burger King franchise owners’ leadership teams to implement strategies and processes aimed at delivering a great guest experience, optimizing franchise business and operational performance, and achieving restaurant and company targets. Additionally, they ensure franchisees operate within Burger King standards and policies.

Roles and Responsibilities:

1. Conduct comprehensive franchisee business reviews covering all business aspects: restaurant succession, development obligations, operations, sales, profitability, financial health, and technology.
2. Support franchisees with restaurant operations and develop strategic plans to ensure productivity, efficiency, and profitability.
3. Create data-driven, long-term goals and operational strategies in collaboration with franchisee teams and senior leaders to achieve desired results.
4. Onboard new franchisees and support expansion site preparations.

Qualifications:

1. Develop effective relationships with restaurant team members, managers, and senior leaders to facilitate performance-driven communication.
2. Conduct targeted restaurant training programs.
3. Implement system-wide operational initiatives such as BK Basics, equipment and certification trainings, and hours of operation.
4. Regularly analyze and report on operational performance KPIs.
5. Deploy solutions to improve operational metrics like Complaint Ratio, Speed of Service, Retention, and Training.
6. Maintain brand standards in food safety, cleanliness, and maintenance by advising restaurant leadership.
7. Ensure corrective actions are completed for all failed restaurant evaluations.
8. Report restaurant metrics accurately, upholding honesty and integrity.
9. Support business review and action plan execution for key accounts.

Preferred Skills:

1. Bachelor's degree in business or a related field.
2. At least 4 years of operations experience in QSR, retail, food & beverage, or franchise industry.
3. Strong relationship-building skills with clients, colleagues, and partners.
4. Proficiency in root-cause analysis methodologies.
5. Excellent communication skills, both oral and written (PowerPoint).
6. Proficiency in Microsoft Office Suite.

Benefits include a focus on physical, mental, and financial wellness, with progressive offerings like paid parental leave, telemedicine, and mental health support.

Restaurant Brands International and its affiliates are equal opportunity employers committed to diversity and inclusion. Accommodation is available for applicants with disabilities upon request.