Operations & Outreach Manager, Hawaii Mobile Museum of Tolerance

Simon Wiesenthal Center; Honolulu (HI); On-site; USD 70,000 - 75,000; Full time

Job summary

Simon Wiesenthal Center in Honolulu, HI seeks an Operations & Outreach Manager for the Hawaiʻi Mobile Museum of Tolerance. You will coordinate statewide scheduling, partner outreach, and program logistics to deliver high-quality educational experiences across the islands.

The role emphasizes cultural responsiveness, collaboration with educators and community partners, and precise data reporting to support program expansion while honoring Hawaii's diverse communities.

Qualifications

• Must reside in Hawaii to be considered.
• Bachelor's degree or equivalent professional experience.
• Minimum of three years of experience in operations, project management, outreach, event coordination, nonprofit administration, education administration, or related fields.
• Exceptional organizational and project management skills.
• Strong customer service and relationship-building abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency with Microsoft Office, Google Workspace, CRM systems.
• Valid driver's license and ability to travel throughout Hawaiʻi.

Responsibilities

• Scheduling & Program Coordination: Coordinate all scheduling and bookings across the Hawaiian Islands; maintain statewide calendar and deployment schedule; manage communications with schools, districts, and partners; keep accurate program records; ensure timely confirmations and follow-up; monitor utilization and expand access; coordinate facilitator schedules.

Skills

Customer service

Communication

Organization

Project management

Scheduling

Education

Bachelor's degree or equivalent professional experience

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Job Details

Job DetailsLevel: Experienced
Job Location: Honolulu, HI 96813-3014
Position Type: Full Time
Salary Range: $70,000.00 - $75,000.00 Salary/year

About Us:

Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts antisemitism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism + Hate Project.

Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.

In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center’s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.

About the Mobile Museum of Tolerance:

The Mobile Museum of Tolerance is a traveling educational experience that brings immersive programs on antisemitism, civil rights, media literacy, and civic responsibility directly to schools and communities.

Through interactive technology, storytelling, and inquiry-based learning, MMOT programs help students explore questions of identity, bias, and democratic responsibility in the modern information environment.

The Hawaiʻi Mobile Museum of Tolerance (HMMOT) expands this mission across the Hawaiian Islands, delivering programs in Holocaust education, media literacy, civic engagement, anti-bias education, and human rights education.

The work will be done with deep awareness of and respect for the cultures of Native Hawaiians and the many ethnic groups that are well-established in Hawaii, as well as those that are recent arrivals. Through collaboration with local educators, cultural practitioners, schools, and community organizations, HMMOT seeks to deliver programming that is responsive to Hawaiʻi's unique cultural, historical, and educational landscape. HMMOT believes that Hawaii’s multiethnic mix, in which no one race predominates, offers a unique and powerful platform for anti-hatred and anti-discrimination work.

Position Summary:

The Operations & Outreach Manager serves as the operational backbone of the Hawaiʻi Mobile Museum of Tolerance, ensuring the efficient scheduling, deployment, coordination, and utilization of HMMOT programming statewide.

This position is responsible for managing school outreach logistics, program scheduling, logistics coordination, site preparation, stakeholder communications, and operational reporting. Working closely with the Program Manager, national MMOT leadership, MRA (bus contractor), bus drivers, facilitators, and community partners, the Operations & Outreach Manager helps ensure that every HMMOT engagement is executed with professionalism, efficiency, and a commitment to respectful, community-centered engagement.

The ideal candidate is highly organized, detail-oriented, relationship-focused, and understands the importance of building trust through collaborative, culturally responsive, and place-based approaches to community engagement in Hawaiʻi.

Essential Responsibilities:

Scheduling & Program Coordination:

• Serve as the primary coordinator for all HMMOT scheduling and booking activities across the Hawaiian Islands.
• Manage the statewide calendar and deployment schedule to maximize accessibility and program reach.
• Coordinate bookings with schools, districts, community organizations, and educational partners while ensuring clear communication and responsiveness.
• Maintain scheduling systems, operational databases, and program records with accuracy and attention to detail.
• Ensure timely communication regarding program confirmations, logistics, preparation requirements, and follow-up activities.
• Monitor program utilization and identify opportunities to expand access and participation statewide.
• Coordinate facilitator schedules and staffing assignments to support high-quality program delivery.

Outreach & Relationship Management:

• Build and maintain strong relationships with schools, educators, community organizations, and stakeholder groups throughout Hawaiʻi.
• Serve as a primary point of contact for program inquiries, scheduling requests, and outreach efforts.
• Conduct outreach that is grounded in respect, reciprocity, and meaningful relationship-building rather than transactional engagement.
• Support participation efforts across diverse communities while ensuring programming remains responsive to local needs and perspectives.
• Assist with community meetings, open houses, stakeholder briefings, and educational events.
• Foster ongoing communication with partners to support positive experiences, repeat engagement, and long-term collaboration.
• Engage with stakeholders in a manner that reflects Hawaiʻi's values of community partnership, mutual respect, and cultural awareness.

Logistics & Operations:

• Coordinate all logistical requirements necessary for successful HMMOT deployments.
• In collaboration with MRA, mobile operators and drivers, ensure site readiness, parking access, power requirements, participant flow, accessibility considerations, and operational needs are addressed in advance.
• Collaborate with fleet, facilities, and operations teams regarding vehicle scheduling, maintenance, and readiness.
• Coordinate transportation, lodging, and travel arrangements as needed.
• Manage inventory, educational materials, supplies, and program resources.
• Support event setup, execution, and breakdown while maintaining operational excellence and attention to participant experience.
• Assist in ensuring deployments are carried out in a manner that reflects respect for local communities, host sites, and cultural protocols when applicable.

Data Management & Reporting:

• Maintain accurate participation records, scheduling data, and operational documentation.
• Track student, educator, and community engagement metrics across all programming
• Manage CRM, scheduling, and reporting platforms to support operational effectiveness.
• Generate monthly, quarterly, and annual reports for leadership and stakeholders.
• Support grant reporting and data collection requirements.
• Monitor outreach pipelines, bookings, utilization rates, and participation trends to support strategic planning and continuous improvement.

Community Engagement & Events:

Assist with planning and execution of:

• Community events
• Public programs
• Stakeholder briefings
• Funder visits
• Open houses
• Advisory committee meetings

Represent HMMOT at educational gatherings, conferences, and community events throughout Hawaiʻi.

Support storytelling, impact collection, and community visibility initiatives that are community-informed and reflective of local perspectives.

Help cultivate partnerships that strengthen HMMOT's presence and impact across the islands.

Administrative Support:

• Prepare contracts, MOUs, confirmations, and program documentation.
• Track invoices, purchase requests, and operational expenses.
• Maintain organized digital and physical filing systems.
• Coordinate meetings, timelines, and project deliverables.
• Support compliance with organizational policies, grant requirements, and operational procedures.

Qualifications

MUST RESIDE IN HAWAII TO BE CONSIDERED

Required

• Bachelor's degree or equivalent professional experience.
• Minimum of three years of experience in operations, project management, outreach, event coordination, nonprofit administration, education administration, or related fields.
• Exceptional organizational and project management skills.
• Strong customer service and relationship-building abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, and scheduling platforms.
• Valid driver's license and ability to travel throughout Hawaiʻi, including inter-island travel.

Preferred

• Experience with logistics coordination, event management, or fleet operations.
• Experience managing databases, reporting systems, and program metrics.
• Experience working with K–12 schools, districts, or educational organizations.
• Experience in museum, nonprofit, or community-based programming.
• Familiarity with Hawaiʻi's educational landscape and communities.
• Understanding of Hawaiʻi's cultural, historical, and ethnic perspectives.

Core Competencies

• Project Management
• Logistics Coordination
• Scheduling & Calendar Management
• Community Outreach
• Relationship Management
• Customer Service Excellence
• Operational Planning
• Communication
• Data Management & Reporting
• Problem Solving
• Attention to Detail
• Follows through reliably and honors commitments
• Ability to build successful collaborations

Success Measures

Within the first year, the Operations & Outreach Manager will:

• Establish and maintain a highly efficient statewide scheduling and deployment system with guidance available for best practices from previous MMOT launches. Achieve program utilization and outreach goals established by HMMOT leadership.
• Develop trusted relationships with schools, educators, and community partners across Hawaiʻi.
• Ensure smooth execution of all HMMOT deployments and events.
• Maintain accurate operational records and reporting systems.
• Support the successful launch and expansion of HMMOT programming statewide.
• Contribute to a culture of respect, collaboration, responsiveness, and community partnership throughout all operations.

Closing Statement

The Operations & Outreach Manager plays a critical role in ensuring that the Hawaiʻi Mobile Museum of Tolerance reaches communities across the islands with efficiency, excellence, and impact. This position supports the Simon Wiesenthal Center's mission to combat hate, strengthen civic understanding, and foster meaningful dialogue through education while honoring Hawaiʻi's communities, history, and cultural identity.

Our Benefits

We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.