Operations (Ops) Team Lead

TSMG; United States Virgin Islands; On-site; USD 60,000 - 90,000; Full time

Job summary

TSMG is seeking an Operations Team Lead to oversee day-to-day activities for Data Collection Driving Operations. The role reports to the Country Manager and leads field resources to ensure operational excellence.

Key responsibilities include coaching field surveyors, conducting periodic reviews with teams and program managers, and facilitating team meetings to share critical information and align on goals.

Responsibilities

• Manage team of Data Collection Driving Operations field resources.
• Drives day-to-day operations following standard operating procedures.
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development of field surveyors.
• Conduct periodic reviews with teams and Program Managers.
• Facilitate team meetings to disseminate relevant information.

Job description

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities

• Manage team of Data Collection Driving Operations field resources
• Drives day-to-day operations following standard operating procedures
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
• Conduct periodic reviews with teams and Program Managers
• Facilitate teams meetings to disseminate relevant information to the Team