Operations Officer

THE DUKE OF EDINBURGH'S AWARD; United States; Hybrid; USD 53,000 - 79,000; Full time

Benefits offered by this job

Generous pension

Healthcare cash plan

25 days holiday

Volunteer leave

Job summary

The Duke of Edinburgh's Award is seeking an Operations Officer to support the delivery of DofE across a portfolio of Licensed Organisations. The role is field-based, with home working when not in meetings or events, and requires travel across the Central London portfolio area.

You will build relationships with organisations, provide training and guidance to staff, monitor performance, and contribute to regional and national events. Strong communication, planning, and IT skills are essential.

Qualifications

• Experience building strong working relationships with a variety of stakeholders.
• Excellent written and verbal communication skills.
• Able to work independently and as part of a team.
• Excellent organisational and administration abilities.

Responsibilities

• Build and maintain positive relationships with Licensed Organisations.
• Provide day-to-day support, guidance and training to DofE staff and volunteers.
• Develop and implement plans to help organisations grow and improve their DofE provision.
• Monitor performance, participation and targets using DofE systems and reporting tools.
• Conduct licence reviews and support licensing of new organisations.
• Attend and deliver meetings, training and presentations both online and in person.

Skills

Relationship building

Stakeholder management

Communication

Organisational skills

Public speaking

Data analysis

IT skills

Tools

Microsoft Teams

Outlook

Word

Excel

SharePoint

Job description

Operations Officer - Newham, City of London, Tower Hamlets, Camden, Southwark

The Operations Officer will support the delivery and development of The Duke of Edinburgh's Award (DofE) across a portfolio of Licensed Organisations (LOs), including schools, colleges, local authorities, charities and youth organisations.

You will work with senior leaders and DofE staff within these organisations to ensure young people have access to a high-quality DofE programme, particularly those facing barriers to participation.

This is a field-based role, working from home when not attending meetings, training sessions or events. Applicants should live within, or close to, the Central London portfolio area.

• Build and maintain positive relationships with Licensed Organisations.
• Provide day-to-day support, guidance and training to DofE staff and volunteers.
• Develop and implement plans to help organisations grow and improve their DofE provision.
• Monitor performance, participation and targets using DofE systems and reporting tools.
• Conduct licence reviews and support the licensing of new organisations.
• Encourage greater participation from young people experiencing marginalisation.
• Attend and deliver meetings, training and presentations both online and in person.
• Support the planning and delivery of regional and national DofE events.
• Contribute to projects and working groups across the organisation.
• Support funding applications and project reporting where required.
• Help deliver the DofE Strategy and England Business Plan.

What we are looking for:

We're looking for someone who is passionate about making a positive impact and who thrives on building strong partnerships and delivering excellent support.

• Experience building strong working relationships with a variety of stakeholders.
• Strong communication and influencing skills.
• Able to work independently and as part of a team.
• Excellent organisational and administration skills.
• Good written and verbal communication skills.
• Confident delivering meetings, presentations and training sessions.
• A proactive and solution-focused approach.
• Ability to analyse data and use information to support decision-making.
• Good IT skills, including Microsoft Teams, Outlook, Word, Excel and SharePoint.

The successful candidate will:

• Live within, or close to, the Central London portfolio area.
• Be willing to travel regularly across the portfolio.
• Be able to work occasional early mornings, evenings and weekends.
• Be willing to undertake occasional overnight stays for meetings and events.

Benefits

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.

The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

About The Duke of Edinburgh's Award

The Duke of Edinburgh’s Award is a renowned charity that empowers young people by offering life-changing programs. With a vision of Youth Without Limits, their aim is to provide over a million young individuals, particularly those facing marginalisation, the opportunity to participate in their transformative initiatives within the next five years. By supporting young people in acquiring new skills, overcoming obstacles, and building confidence and resilience, they promote personal growth and development. The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity. With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable. As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.

The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.

With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.

As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.