OPERATIONS & MGMT CONSULTANT MGR - SES - 79000798

State of Florida; Orlando (FL); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid holidays and personal leave

Retirement plan

Job summary

The State of Florida is seeking an Operations & Management Consultant Manager (SES) in Orlando to oversee investigative sections of the Bureau, reporting to the Bureau Chief. The role requires strong leadership to supervise staff, ensure workflow efficiency, and ensure accurate, timely responses to regulatory inquiries.

The incumbent will coordinate with Tallahassee and Miami offices, apply Florida laws and administrative rules, and maintain professional relationships with regulated

Qualifications

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience and two (2) years of supervisory experience.

Responsibilities

• Oversee the investigative sections of the Bureau in Tallahassee and Miami.
• Manage supervisors and their employees; provide motivation and regular meetings.
• Plan workflows, set deadlines, and review investigative reports for accuracy.
• Provide responses to complaints and inquiries; apply statutes and rules to facts.
• Develop contacts with regulated industries and provide referral information to the public.
• Report to the Bureau Chief or Division Director with recommendations for program needs.
• Perform related work as required.

Skills

Supervisory experience

Investigations

Regulatory knowledge

Oral and written communication

Travel to field offices

People management

Education

Bachelor's degree

Associate's degree + experience

Job description

Requisition No: 883039

Agency: Business and Professional Regulation

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 79000798

Pay Plan: SES

Position Number: 79000798

Salary: $65,515.25 - $77,929.12 Annually

Posting Closing Date: 09/05/2026

Total Compensation Estimator Tool

Division of Florida Condominiums, Timeshares and Mobile Homes

Operations and Management Consultant Manager- SES

Position Number: 79000798

Hiring Salary: $65,515.25 – $77,929.12 Annually

**Open Competitive**

Anticipated Vacancy

Our Organization And Mission:

The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.

The Work You Will Do:

This position is located within the Orlando office of the Division of Florida Condominium, Timeshares and Mobile Homes and reports to the Bureau Chief of Compliance. This position is responsible for overseeing the investigative sections of the Bureau located in our Tallahassee and Miami offices.

Your Specific Responsibilities:

• The incumbent in this position is responsible for all required tasks related to the management of supervisors and their employees.
• Provides appropriate motivation to employees and meets with supervisory staff regularly.
• Plans work flow and objectives and establishes deadlines.
• Reviews investigative reports for accuracy and evidentiary substance and provides feedback and training when needed.
• Provides written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Communicates with the public in a timely manner, and is knowledgeable in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Develops and maintains a network of contacts among members and representatives of regulated industries.
• Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems in their regions.
• Reports and makes recommendations to the Bureau Chief, Division Director or Deputy Director as to additional program needs necessary to carry out the agency's purpose as mandated by the Legislature.
• Performs other related work as required.

Minimum Requirements:

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience and two (2) years of supervisory experience.

Preferred:

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, plus four years of investigation experience or six years of regulatory experience, and two years of supervisory experience.

Knowledge, Skills & Abilities:

• Knowledge of Florida Law and Administrative Rules related to Condominiums, Timeshares, Mobile Homes and Cooperatives.
• Knowledge of personnel policies and procedures.
• Knowledge of basic management principles and practices.
• Strong oral and written communication skills.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to travel by car to the Bureau’s central Florida field offices to conduct business on a regular basis.
• Ability to read, interpret and apply statutes and administrative rules to specific fact scenarios.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to manage and direct subordinates in the investigation of complaints.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.

The Benefits Of Working For The State Of Florida:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business and Professional Regulation values the sacrifices veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.