OPERATIONS & MGMT CONSULTANT II - SES - 60002393

Florida; Marianna (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Florida Department of Children and Families seeks an Operations & Mgmt Consultant II to lead protective investigations training across Circuits 2 and 14. This role supports the Family Safety Program, serves as a primary representative of the Department, and helps accelerate the delivery of direct services to clients in the NW Region.

Responsibilities include managing training units, coordinating corrective actions, overseeing certification processes, budgeting, and providing case consultation as

Qualifications

• Knowledge of data collection and analysis.
• Ability to collect, evaluate and analyze data to develop recommendations and improve practices.
• Organize data into logical format for reports and written materials.
• Conduct fact-finding research and apply rules, regulations, policies and procedures.

Responsibilities

• Managing Protective Investigations training units in Circuits 2 and 14.
• Monitoring and ensuring accomplishment of programmatic and managerial goals for the units.
• Management and delivery of preservice training for all child protective investigators in Circuits 2 and 14.
• Coordinating and implementing corrective actions to improve service delivery.
• Overseeing and tracking certification process for all investigators and Supervisors in Circuits 2 and 14.
• Administering staff development assessments and securing needed in-service training.

Skills

Data analysis

Problem solving

Independent work

Regulatory understanding

Education

Family Services Professional Certification / FL Child Welfare Certification

Job description

OPERATIONS & MGMT CONSULTANT II - SES - 60002393

Date: Sep 23, 2026

Requisition No:884245

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 60002393

Florida Department of Children and Families

Location: NW Region Circuits 2 & 14

THIS IS TO FILL AN ATICIPATED VACANCY

Interested parties need to complete the application using the on-line People First system. Experience, education and/or training used to meet the minimum qualifications, and in response to the pre-qualifying questions, must be verifiable through information contained in your application. Incomplete applications will not be considered. It is unacceptable to use the statement \"See Resume\" in place of putting work history on the application.

JOB DESCRIPTION:

This position works administering the protective investigations training aspect of the Family Safety Program. It serves as a primary source representative of the Department, and Circuit 2 and Circuit 14 service area. It increases the positive visibility of the Department and serves as a catalyst for the provision of more rapid resolution of operational programs of direct services to clients.

DUTIES & RESPONSIBILITES:

• Managing Protective Investigations training units in Circuits 2 and 14.
• Monitoring and ensuring accomplishment of programmatic and managerial goals and objectives for the above-mentioned units in accordance with statewide and district goals and objectives.
• Management and delivery of preservice training for all child protective investigators in Circuits 2 and 14.
• Conducting special quality assure reviews upon request.
• Handling of investigations of special incidents and/or complaints regarding Department programs.
• Coordinating with the Program Administrators the development and implementation of corrective actions in order to improve service delivery.
• Managing the training budget and approving and processing vouchers, invoices and requisitions.
• Administering the assessment of staff development needs and securing needed in service training.
• Overseeing and track certification process for all child protective investigators and Supervisors in Circuits 2 and 14.
• Administering the assessment of staffing needs and, when vacancies occur, providing consultation to Operations Program Administrators and line supervisors in screening, interviewing and hiring of direct service employees.
• Coordinating and facilitating community training requests within Circuits 2 and 14.
• Providing case consultation when needed or requested.
• Serving as "acting Operations Program Administrator when needed or requested.
• Serving as the Mentor Program Coordinator for Circuits 2 and 14.
• Establishing and maintaining an effective working relationship with governmental officials and community service organizations in the service area.
• Promoting an effective working relationship with NW Region Program Office staff as well as other agency programs not directly supervised by the service areas.
• Representing Circuit 2 and 14 on operations related workgroups.
• Attending and participating in community projects/meetings in conjunction with the Community Development Administrators in Circuit 2 and 14.

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge of :

• Methods of data collection and analysis.
• Basic management principles and practices.

Ability to :

• Collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Organize data into logical format for presentation in reports, documents and other written materials.
• Conduct fact-finding research.
• Utilize problem-solving techniques.
• Work independently.
• Understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Plan, organizes, and coordinates work assignments.
• Establish and maintain effective working relationships with others.

LICENSURE/REGISTRATION/CERTIFICATION REQUIREMENTS:

• Family Services Professional Certification / FL Child Welfare Certification
• Driver’s License

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: MARIANNA, FL, US, 32448 BONIFAY, FL, US, 32425 BRISTOL, FL, US, 32321 CALLAWAY, FL, US, 32404 CHIPLEY, FL, US, 32428 MARIANNA, FL, US, 32446 MARIANNA, FL, US, 32447 PANAMA CITY BEACH, FL, US, 32407 PANAMA CITY BEACH, FL, US, 32408 PANAMA CITY BEACH, FL, US, 32413 PANAMA CITY, FL, US, 32401 PANAMA CITY, FL, US, 32402 PANAMA CITY, FL, US, 32404 PANAMA CITY, FL, US, 32405 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:0 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.