Operations Manager - VAS GOH (1st Shift) - Dubuque Distribution Center

Nordstrom, Inc.; Dubuque (IA); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

PTO accruals

Holidays

Job summary

Nordstrom, Inc. is seeking an Operations Manager in Dubuque, IA, to lead a warehouse team and drive performance aligned with the company’s customer promise.

You will coach staff, manage budgets, monitor expenditures, and implement corrective actions to meet financial targets and improve service, cost, and quality. The role requires 5+ years in warehouse leadership, strong data analysis, and hands-on experience with warehouse systems.

Qualifications

• 5+ years of warehouse management experience.
• Ability to lead a team of ~20 employees and develop leaders.
• Experience implementing CI actions to improve cost, service, and quality.

Responsibilities

• Lead, develop, and grow the performance of a team of about 20 employees
• Recruiting, selecting, onboarding, and training the right resources
• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance
• Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards

Skills

Leadership

Team development

Coaching

Budgeting

Performance management

Data analysis

KPI knowledge

Tools

Warehouse management software

Job description

Schedule

1st Shift: Monday - Friday, 6:00am-2:30pm

Department: Value Added Service - Goods on Hanger (VAS GOH)

Position Summary

The Operations Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The Operations Manager is responsible to deliver on overall customer promise, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

Responsibilities

• Lead, develop, and grow the performance of a team of about 20 employees
• Recruiting, selecting, onboarding, and training the right resources
• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance
• Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards

Qualifications

• 5+ years of warehouse experience in a managerial role
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
• Strong knowledge of warehousing, Key Performance Indicators (KPIs)
• Hands on experience with warehouse management software and databases
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Pay Range

Pay Range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$59,000.00 - $98,000.00 Annual

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• 401k
• medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays

Legal & Compliance

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

© 2026 Nordstrom, Inc

Nordstrom keeps job postings open for at least one day after the posting date.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf