Operations Manager, Valet

SP+

Atlanta (GA)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking an Operations Manager, Valet in Atlanta. You will lead a frontline team, ensure premier client service, and supervise valet attendants to resolve issues professionally.

You will handle staffing, budgeting, cash controls, and safety compliance, while identifying opportunities to improve operations and profitability.

The role requires a valid driver’s license and full-time commitment in the Atlanta area with benefits.

Qualifications

Leads, manages and motivates team members.
Strong focus on customer service and client satisfaction.
Experience reviewing budgets and P&L is a plus.
Ability to react quickly and solve problems.
Proficient with Microsoft Office; able to learn internal programs.

Responsibilities

Deliver premier customer service to clients and resolve requests promptly.
Communicate proactively with clients about opportunities to improve operations.
Supervise valet attendant relations and resolve rate/service disputes diplomatically.
Hire, develop, train, and supervise a team of employees.
Identify staffing levels to maintain service quality and daily duties.
Ensure proper parking, security, and cash control procedures are followed.
Drive profitability through revenue development, marketing, cash controls, and budget management.
Identify procurement and vendor needs for the location.
Perform accounts payable, payroll, and petty cash tasks.
Monitor facility maintenance and cleanliness standards.
Review damage claims and implement safety improvements.
Ensure compliance with OSHA requirements.

Skills

Team leadership

Customer service

Budgets & P&L review

Problem solving

MS Office / internal systems

Tools

Microsoft Office Suite

Job description

Operations Manager, Valet

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world.

We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you'll do

Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
Ensure proactive communication with clients regarding opportunities to improve operations.
Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
Hire, develop, train, and supervise a team of employees.
Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

Demonstrates ability to lead, manage and motivate team members.
Passionate about customer service and client satisfaction.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary Range: $60,000 - $70,000 annually per year

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess, evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

Position Type

Full-Time