Operations Manager

SP+; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

SP+ in Houston is hiring an Operations Manager to oversee daily operations and ensure outstanding client service. The ideal candidate will lead a diverse team, manage budgets, and implement operational procedures for efficiency.

The role requires strong leadership and customer service orientation, with a focus on maximizing profitability and maintaining safety standards. The position includes various responsibilities, from hiring and training to ensuring compliance with all necessary procedures.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering the best possible customer experience and client satisfaction.
• Prior experience developing budgets and P&L review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems.

Responsibilities

• Ensure every moment matters for clients by resolving requests efficiently.
• Hire, develop, train, and supervise a diverse team.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development and budget management.
• Identify all procurement and vendor service needs of the location.

Skills

Leadership

Customer service

Problem-solving

Budget management

Computer applications

Tools

Microsoft Office Suite

Job description

Operations Manager

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem‑solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state‑issued driver's license with a current address and acceptable driving record.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

Requisition ID: 2026-58313.

Location Name: 43599 (R)(M) JW MARRIOTT HOUSTON DOWNTOWN, 806 MAIN ST, HOUSTON, TX 77002-6103, HOUSTON TX United States.