Operations Manager - VA Category

Wishup; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Wishup is seeking an Operations Manager for their VA category. This fully remote role focuses on client retention, team management, and high-quality delivery from Online Business Managers. The position offers competitive salary and benefits in a performance-driven culture emphasizing growth and learning.

Benefits

Fully remote role

Competitive salary plus benefits

Performance-driven work culture

Growth and learning opportunities

Qualifications

• Minimum 6 months post-training experience as an Online Business Manager.
• History of delivering excellence in client retention.
• Excellent analytical and communication skills.

Responsibilities

• Responsible for 3-month retention of OBM-client subscriptions.
• Lead planning and coordination of client engagements.
• Generate reports for senior management.

Skills

Analytical Skills

Inter-Personal Skills

Team-Building Skills

Communication Skills

Education

Experience as Online Business Manager

Job description

AboutWishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role, Keynotes:

• Profile – Operations Manager - VA Category
• Role – Full-time
• Grade – Manager
• Location – Remote - Work from home / anywhere
• Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST) or (9.30 PM to 6.30 AM IST)

What you’ll do?

Complete responsibility for 3-month retention for a set of new OBM-client subscriptions. This is the biggest KPI by which performance will be measured for this role.

Ensure the success of Online Business Managers

• Take a lead role in planning, coordinating, and facilitating engagements and clients’ requirements. Mentor the team to deliver excellent value to their clients.
• Task quality - Ensure high-quality output for each task done by OBMs for their clients for up to 3 months by proactively checking every single task (Steps to do, output, EOD reports).
• Conduct daily check-ins with OBMs as prescribed by the Operating procedures. Troubleshoot any ground-level problems.
• Ensure continuous, relevant, and exemplary communication by OBMs with their clients.

Handover process- Oversee the entire handover process for OBMs based on requests for replacements and ensure timely completion.

Advisor to the Client Success Team- Advise the CSMs on upgrade opportunities and any red flag engagements by continuously monitoring the client usage and OBMs daily reports.

Quality checks and standardizing the output - Develop a Wishup Quality Checklist for all assignments given by the client, to be adhered to by team members. Lead the quality check team to ensure set standards output are delivered to the clients.

Retain talent to reduce attrition – Retain dedicated talent in your team by introducing various skill upgrade plans and implementing various engagement and team-building practices. Look after the OBM’s welfare and motivate them with regular appreciations and laurels.

Reporting –Generating weekly, and monthly reports for senior management and other tributaries of the organization. Work closely with your Reporting Manager/Category Manager - OBMs and ensure KPIs set by your Reporting Manager are met.

What are we looking for?

• Minimum 6 months post-training of experience as an online business manager
• History of delivering excellence to the client and client retention
• Excellent analytical skills and learning capabilities
• Excellent inter-personal and team-building skills
• Excellent written and verbal communication skills

What’s in it for you?

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning