Operations Manager - USA

ScaleOps; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

ScaleOps in New York is seeking a high-energy Operations Manager to oversee their US operations. In this role, you will manage end-to-end HR operations, payroll coordination, vendor management, and build processes to support a dynamic startup environment.

Ideal candidates will have over 4 years of operations experience, excellent communication skills, and the ability to thrive in fast-paced settings. Join ScaleOps and help free engineering teams from manual resource management!

Qualifications

• 4+ years of experience in operations, people ops, or administrative roles.
• Strongly preferred startup experience.
• Excellent written and verbal English communication skills.

Responsibilities

• Own end-to-end HR operations including onboarding and offboarding.
• Coordinate payroll and compliance documentation for US employees.
• Manage vendor relationships and ensure smooth operations.

Skills

Operations management

HR operations

Vendor management

Process building

Communication

Detail-oriented

Job description

Overview

About ScaleOps: ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free engineering teams from manual resource management so they can focus on what matters — building great products. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by enterprises including Adobe, Wiz, DocuSign, Coupa, and Fortune 100 companies to autonomously manage their most critical production environments. The result: maximized performance and cloud costs cut by up to 80%. Backed by Insight Partners, Lightspeed Venture Partners, and others with over $210M in funding, we're building the infrastructure management platform that will power the next decade of enterprise compute.

The Role

We’re looking for a high-energy, people-first Operations Manager to own and scale our US operations, based in Boston. If you thrive in fast-moving startup environments, love turning chaos into process, and get energy from helping teams do their best work - this role is for you.

What You’ll Own

• HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience
• Payroll coordination and compliance documentation for US employees
• Vendor and partner management - owning relationships and keeping things running without friction
• Internal events and culture moments that make the US team feel connected to a global company
• Process-building as we scale: identifying gaps, proposing solutions, and actually implementing them
• Acting as the go-to contact for US employees across HR, finance, and operational questions

What We're Looking For

• 4+ years of experience in operations, people ops, or administrative roles — startup experience strongly preferred
• A self-starter who doesn’t wait to be told what to do and finds satisfaction in making things work
• Highly organized with strong attention to detail, without losing sight of the bigger picture
• Warm, positive communicator - people genuinely enjoy working with you
• Comfortable juggling multiple workstreams across HR, finance, and general ops
• Excellent written and verbal English; you can draft a policy and a Slack message with equal care
• Able to work independently in a remote environment and collaborate across time zones
• Executive support during US visits - coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; this means being on-site and available during those visits