Operations Manager, US Pest

The Terminix International Company Limited Partnership; Hot Springs (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid holidays

Tuition reimbursement

Vacation days

Job summary

The Terminix International Company Limited Partnership is seeking an Operations Manager to lead a team of specialists, drive service excellence, and partner with the sales team on business development. You will oversee daily routing, client care, and financial performance while traveling within the territory to support field operations.

The role requires a bachelor’s degree (preferred) and 3–5 years in a management role with emphasis in customer service, plus strong communication skills and a

Qualifications

• Bachelor’s degree preferred; not required.
• 3–5 years in a management role focusing on customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Route-oriented, service environment experience a plus.
• Ability to obtain and maintain licenses/certificates as required.

Responsibilities

• Manage daily operations of specialists to deliver superior service.
• Direct staff in operations, service, and client care.
• Oversee basic financial performance, revenue growth and expense control.
• Travel within territory to assist specialists and collaborate with sales.
• Work a flexible schedule, including early mornings and weekends.
• Submit weekly, monthly, and yearly performance reports.

Skills

Management

Customer service

Communication skills

Driving license

Education

Bachelor’s degree

Job description

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

What do you need?

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-Time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Is that you?

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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No problem! Click "Introduce Yourself" to receive alerts about opportunities that match your skills and interests. Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.