Operations Manager, US Pest

Rentokil Pest Control North America; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Rentokil Pest Control North America seeks an Operations Manager in Sacramento, CA. The ideal candidate will lead a team responsible for achieving sales and client satisfaction. Responsibilities include managing daily operations, mentoring staff, and ensuring exceptional service delivery.

Qualified candidates should have a background in customer service management, excellent communication skills, and the ability to maintain necessary licenses. This position may require travel throughout the territory and working flexible hours as needed.

Qualifications

• 3-5 years in a management role, preferably focused on customer service.
• Experience in training and mentoring service professionals.
• Ability to obtain required licenses and certifications.

Responsibilities

• Manage daily operations of specialists for superior customer service.
• Provide direction to staff in operations and client care.
• Manage financial performance including revenue growth and expense control.
• Visit clients and assist specialists in the field.
• Submit performance reports weekly, monthly, and yearly.

Skills

Leadership

Customer service

Communication skills

Education

Bachelor’s degree

Job description

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, and ensure the team provides exceptional service to our clients. Additional duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client quality‑control audits, and account management.

Responsibilities include

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Make daily travel throughout territory, visiting clients, assisting specialists, and partnering closely with the sales team on business development.
• Work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports as required.

What do you need?

• Bachelor’s degree (preferred but not required).
• 3‑5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route‑oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Valid driver’s license from state of residence.

Pay Range

$0.00 - $0.00

Employee Statements

This company is a Drug‑Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employees in this position perform work within customer residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non‑violent and non‑disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.