Operations Manager - Upper East Side

ALO; New York (NY); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Free wellness club membership

Medical, dental and vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO in New York is seeking an Operations Manager to lead store operations, inventory management and labor planning. You will ensure customer-ready service, oversee key processes, and partner with the General Manager on budgets, reporting and performance metrics.

The role emphasizes leadership of a team, continuous coaching, and alignment with ALO’s guiding principles to deliver exceptional customer experiences.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Strong MS Office including Word, Excel and Outlook.
• Excellent interpersonal and written/verbal communication skills.
• Agile with multitasking in a changing environment.
• Independent work ethic, time management and personal accountability.
• Aligns with ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry up to 50 pounds.

Responsibilities

• Oversee and support execution of key operational processes.
• Investigate and root cause inventory accuracy issues; escalate gaps as needed.
• Champion strong operational standards using business performance data.
• Coordinate labor hours to efficiently receive deliveries and maintain stock accuracy.
• Maintain safe, efficient store operation.
• Represent the business in meetings and with GM to monitor budget and metrics.
• Lead a team with coaching, succession planning and effective communication.
• Align store goals with General Manager's vision and cross-functional partners.

Skills

MS Office

Interpersonal skills

Agile

Time management

Accountability

Guiding Principles

Mobility/Physical stamina

Tools

MS Office (Word, Excel, Outlook)

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.

Operations Leader

• Oversee and support execution of key operational processes
• Investigate and root cause inventory accuracy issues, partnering with the Manager to **escalate** process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Operations team exudes ALO’s mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Flow Experience Leader

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

OPERATIONS MANAGER QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

OPERATIONS MANAGER SCHEDULE

The Operations Manager role is a full-time role. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Visual Manager base pay ranges from $60,000- $76,000/ year. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, ALO Wellness Club.

For CA residents, Job Applicant Privacy PolicyHERE.