Operations Manager Trainee - Fleet Services

Ryder System, Inc.; Hartford (CT); Sur place; USD 60 000 - 62 000; Plein temps

Résumé du poste

Ryder System, Inc. in Hartford, CT, is seeking an Operations Management Trainee to support the shop management process and drive cost savings, customer retention, and metric-based initiatives.

You'll work across Operations, Asset Management, Sales, Quality, and Rental Management to develop your operations and fleet maintenance background. This fast-paced program offers hands-on training with the goal of advancing to an Ops Supervisor.

Qualifications

• Bachelor's degree required.
• 1 year+ in customer service with issues resolution experience preferred.
• Strong PC skills including Excel and Word.
• Basic understanding of business finance, controls and metrics.

Responsabilités

• Provide quality customer interface and proactive customer management.
• Coordinate with Rental department to maximize utilization.
• Partner with Sales on customer calls for new business and satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies to optimize costs and maintenance.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Oversee PM scheduling, breakdowns and vehicle status updates; plan technician work.
• Relocation within the business unit after training concluded.

Connaissances

Detail oriented

Verbal & written communication

Time management

Mechanical skills

Interpersonal skills

Teamwork

Formation

Bachelor's Degree

Outils

MS Office

Description du poste

Operations Management Trainee

Job Description: Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train! This job requires a completed 4-year college degree!

Location & Schedule

• Location: Hartford CT
• Schedule: Monday - Friday
• Hours: 7:00am to 3:30pm
• Salary: Paid weekly

Work schedules are subject to change as the trainee progresses in the program. Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills & Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills
• Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Compensation

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Salaried
• Minimum Pay Range: $60K
• Maximum Pay Range: $62K

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Culture

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

EEO & Other Statements

• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
• Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
• Ryder Pay Transparency Policy.
• Philadelphia Fair Criminal Records Screening Standards.
• Washington State Fair Chance Act.