Operations Manager | Towanda Fairfield Inn

Shaner Hotels; Towanda (Bradford County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Operations Manager for its Towanda Fairfield Inn. This exciting role involves overseeing hotel operations, managing staff, and ensuring exceptional guest experiences. The ideal candidate will possess strong communication skills, a solid background in front office management, and the ability to adapt to varying schedules. Join a team that values excellence in service and offers a vibrant work environment where your contributions will make a significant impact on guest satisfaction and operational success.

Qualifications

• 1-3 years of front office management experience in hospitality.
• Excellent communication skills with guests, management, and staff.

Responsibilities

• Maintain knowledge of hotel features, room types, and guest arrivals.
• Hire, train, and develop hotel staff to meet training standards.
• Handle guest complaints to ensure satisfaction.

Skills

Front Office Management

Communication Skills

Bilingual (English/Spanish)

Education

High School Diploma

Some College

Job description

Operations Manager | Towanda Fairfield Inn

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Overview

We are seeking a dedicated Operations Manager for our Towanda Fairfield Inn. This role requires a flexible schedule, including weekends, holidays, and varied shifts, to ensure smooth hotel operations.

Responsibilities

1. Maintain comprehensive knowledge of hotel features, room types, rates, availability, and guest arrivals/departures.
2. Hire, train, and develop hotel staff, ensuring all training standards are met.
3. Review daily business levels, anticipate critical situations, and implement effective solutions.
4. Prepare and adjust weekly work schedules based on staffing guidelines and business demands.
5. Maintain knowledge of Night Audit procedures and train staff accordingly.
6. Ensure timely completion of end-of-month reports.
7. Assist staff to deliver optimal guest service.
8. Monitor cleanliness, sanitation, and organization of assigned areas.
9. Ensure cashiering procedures comply with accounting policies.
10. Handle guest complaints to ensure guest satisfaction.
11. Perform other duties as assigned.

Qualifications

• 1-3 years of front office management experience in hospitality.
• Ability to interpret safety rules, operating instructions, and manuals.
• Excellent communication skills with guests, management, and staff.
• High school diploma or equivalent; some college preferred.
• Bilingual in English/Spanish a plus.
• Knowledge of local attractions for guests.

About Us

Shaner Hotels is a leading hospitality owner-operator with over 65 properties across multiple states and countries. We offer services including hotel development, design, construction, e-commerce, and revenue management. Learn more at shanercorp.com.

About The Team

Our Fairfield Inn & Suites in Towanda, PA, features 88 rooms, an indoor pool, complimentary breakfast, and event space. Located near attractions like the Pennsylvania Grand Canyon and Mount Pisgah State Park, it offers guests a memorable stay.