Operations Manager- Syracuse

Veo; City of Syracuse (NY); On-site; USD 60,000 - 87,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Medical, Dental, Vision

401(k) with company match

Competitive benefits package

Job summary

Veo is seeking an Operations Manager to lead dockless micromobility operations in our market. You’ll drive daily warehouse and field activities, coordinate fleet deployment, and strengthen local partnerships to grow ridership.

The ideal candidate has hands-on leadership in fast-paced settings, can work onsite, and is committed to safe, reliable operations and exceptional customer service.

Qualifications

• 1–2 years managing operations in fleets, warehousing, distribution, or similar fields.
• Ability to perform physical tasks and lift up to 60 lbs.
• Proactive problem solving and strong communication across teams.

Responsibilities

• Oversee daily warehouse and field operations.
• Manage routes and fleet deployment events for hourly staff.
• Lead training and onboarding of local team members.
• Align operations with city agreements and SOPs.
• Track fleet health, submit weekly data, and handle maintenance requests.
• Recruit and supervise local staff for consistent performance.
• Ensure inventory management and timely parts orders.

Skills

Operations management

Logistics planning

Team leadership

Communication

Flexibility

Physical endurance

Ownership mindset

Job description

At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.

Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.

Veo has been recognized as one of Fast Company’s Most Innovative Companies and a Top GreenTech Company by TIME. As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.

At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles - from pedal and electric bicycles, to standing and seated e-scooters, e-cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable. We are looking for exceptionally talented individuals who are ready to develop and implement new solutions to these exciting challenges. We are headquartered in Santa Monica, CA, but are hiring across the U.S. Join us!

Job Summary:

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are you excited about helping grow an innovative transportation solution in your very own market? Are you passionate about leading teams? If so, you might be Veo’s next Operations Manager!

As Veo’s Operations Manager, you'll have the opportunity to help lead our innovative dockless micromobility program. You'll play a vital role in the program’s success by ensuring efficient daily warehouse and field operations, as well as strengthening local partnerships. Above all, it will be your responsibility to increase ridership. Your success will be measured by your ability to drive daily ridership, lead a high performing team, and provide users with exceptional customer service.

The ideal candidate for this role is someone is who is self-directed with a history of thriving and driving success in fast-paced environments. This is a fully onsite role .

Responsibilities

• Oversee daily warehouse and field operations
• Perform physical tasks including moving scooters, driving vans, and maintaining scooters
• Set and manage daily routes for hourly associates for fleet deployment and repositioning
• Identify gaps in hitting operations metrics and develop solutions to fix them
• Drive timely and accurate submission of fleet health count, weekly operations data updates, and maintenance requests
• Recruit and train local team
• Ensure operations are in compliance with city agreements and company SOPs
• Manage inventory and ensure parts are ordered

Qualifications & Skills:

• At least 1-2 years managing operations in for fleets, warehousing, distribution, delivery, or similar fields.
• Comfortable lifting 60 lbs routinely
• Ownership mindset with a bias for action
• A willingness and ability to work a variety of days and shifts
• Exceptional communication
• Passion for the overall goals of dockless bike & scooter sharing and sustainable transportation
• Commitment to making your community a better place to live and ride
• Total Cash Compensation: $60,000–$87,000 annually, including a base salary and quarterly performance bonus opportunity.
  • Base Salary: $60,000–$75,000
  • Quarterly Performance Bonus: Additional earning potential based on performance
• Equity: Stock options
• Unlimited PTO
• Competitive Benefits Package:Medical, Dental, Vision, Short-Term Disability, and more
• 401(k)with company match
• Opportunity to work in a fast-paced technology company

The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and candidate qualifications.

As set forth in Veo - Operations Careers ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury