Operations Manager- Spokane WA MDO

Temco Logistics LLC; Spokane Valley (WA); On-site; USD 75,000 - 100,000; Full time

Job summary

Temco Logistics, a proud subsidiary of The Home Depot, seeks an Operations Manager to support delivery and customer service teams in a fast-paced environment. You will monitor daily operations, optimize schedules, and ensure high service standards while collaborating with drivers and 3PL locations.

The role requires strong organizational and communication skills, with hands-on experience in transportation, routing, and warehouse management.

Qualifications

• Experience coordinating transportation operations and scheduling.
• Proven ability to route, dispatch, and optimize deliveries.
• Hands-on management of warehouse processes and inventory controls.

Responsibilities

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members and manage staffing schedules.
• Prepare delivery manifests and ensure dispatch readiness.
• Collaborate with routing and driver managers to optimize performance.
• Review payroll and resolve discrepancies.
• Process reschedules, cancellations, and customer service exceptions.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend improvements.
• Attend weekly planning and operations meetings.

Skills

Transportation operations

Routing and dispatching

Warehouse management

Job description

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.Must-Have SkillsTransportation operations experienceRouting and dispatching experienceWarehouse management experienceWhat You’ll DoMonitor daily delivery operations and resolve service exceptionsSupport drivers and customer service teams with real-time troubleshootingTrain and onboard new team membersBuild, manage, and adjust office and driver schedulesOrder and maintain office suppliesPrepare delivery manifests and ensure dispatch readinessCollaborate with routing and driver managers to optimize performanceReview payroll and resolve discrepanciesProcess reschedules, cancellations, and customer service exceptionsOversee inbound and outbound logistics at 3PL locationsTrack recycling and waste levels and recommend operational improvementsDaily & Weekly ResponsibilitiesTrack delivery exceptions and ensure timely resolutionMonitor compliance with check-ins, paperwork, and routing standardsReview next-day delivery plans and adjust schedules as neededSubmit nightly operations recap reportsAttend weekly planning and operations meetingsConduct inventory checks and order suppliesSuccess MetricsOn-time and complete delivery performanceDriver satisfaction and engagement scoresEmployee retention and safety complianceLabor hours and productivity versus goalsFleet damage and repair cost management